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Genesys Health System Selects PerfectServe to Improve Provider-to-Provider Communication Response TimesAs part of a strategy to reduce delays in communication response times among its clinical staff, Genesys (News - Alert) Health System has selected PerfectServe, healthcare's only comprehensive and secure communications platform, to streamline clinical communications across its organization. Joining a long list of forward-thinking healthcare organizations that recognize the power of addressing clinical communication holistically, Genesys is the 16th Ascension Health System facility to leverage PerfectServe to help improve patient outcomes and operational efficiency. "In healthcare, every minute counts. A delayed phone message could slow the patient care process," said Charles Husson, DO, Chief Medical Officer of Genesys Health System. "We believe PerfectServe will help physicians more easily connect with one another so they can focus on what really matters - providing excellent patient care." A leading healthcare organization in Michigan, Genesys Health System stretches across six counties, with facilities covering the entire healthcare continuum. The system is anchored by Genesys Regional Medical Center at Health Park, a 410-bed hospital built around a patient-focused care philosophy. Genesys sought a comprehensive clinical communication solution that quickly and appropriately filters and delivers ertinent information to physicians and other providers to ensure timely interaction. Genesys will be implementing PerfectServe Clinician-to-Clinician and PerfectServe DocLink beginning in January 2015. Because PerfectServe lets physicians create a personal algorithm that drives communications to them and their practice based on how, where and when they work, Genesys clinicians will more easily connect to the right provider, in the right way, at the right moment in time. Other hospitals that have implemented the PerfectServe have experienced dramatic reductions in response times, from 46 minutes to 15 minutes, enabling clinicians to get in touch with their colleagues faster, speeding the time to intervention and reducing delays in care. "As we evaluated various communication solutions to help us achieve our goals, PerfectServe was the only platform that made sense. The company goes beyond secure texting. It's a true, multi-modal communications platform that delivers a much broader set of use cases, which will maximum adoption while minimizing HIPAA-compliance risk," said Dan Stross, Chief Information Officer at Genesys Health System. Genesys Health System is a member of Ascension Health, which is the largest Catholic non-profit health system in the United States. Ascension has named PerfectServe as a preferred vendor for clinical communications for its more than 500 locations across the country. About PerfectServe PerfectServe is healthcare's only comprehensive and secure communications platform that connects clinicians across the care continuum. The company helps providers improve patient outcomes and operational efficiency by removing communication process variability and speeding contact cycle times between clinicians. More than 45,000 physicians in organizations such as Advocate Healthcare, Ascension Health, MemorialCare, Covenant Medical Group, the WellStar Health System, Hoag, the St. Joseph Health System and Orlando Health rely on PerfectServe to enable faster interventions, increase physician alignment and satisfaction, provide nurses more time for direct patient care and reduce HIPAA-compliance risk. Headquartered in Knoxville, Tenn., PerfectServe was incorporated in 2000.
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