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LiveOps Launches Next Generation Agent Recruitment PlatformREDWOOD CITY, Calif. --(Business Wire)-- LiveOps (News - Alert), Inc., the global leader in cloud contact center and customer service solutions, today announced the launch of its new agent recruitment platform, offering opportunities for qualified applicants to become their own bosses by working from home as independent agents. Building on this platform, a new social learning ecosystem for agents called LiveOps University 2.0 will launch at the end of the year to provide independent agents with even more opportunities to showcase their skills, build on their existing certifications, and further enhance agent knowledge and productivity. The new platform is an integral part of the company's commitment to its fast-growing independent agent community, and it enables LiveOps to consistently deliver industry-leading customer experiences to its clients. "LiveOps has supported the independent contractor for more than a decade by investing in, empowering and providing income opportunities for professionals who want to work from home," said Vasili Triant, CEO of LiveOps. "When redesigning our agent recruitment platform, it was imperative that we focus on the needs of potential agents, underscoring the value that working at home as an independent agent can bring to their lives." The new platform includes a new state-of-the-art agent website and application system designed to help candidates easily target work opportunities that align with their interests and skills sets - be it inbound sales, insurance sales, insurance claims, health care or customer servce. It also answers potential applicants' most common questions about LiveOps agent opportunities, and shares the personal experiences of actual LiveOps independent agents who have achieved business success and work life schedule flexibility by becoming their own boss, like work-at-home mom Teresa and military spouse Reba. Agents will be further supported by the company's new social learning ecosystem, LiveOps University 2.0, launching later this year to address the unique needs of the LiveOps agent community. Through an online portal, independent agents can acquire new skills and engage in realistic call simulations. Agents will also have access to an online community with forums, blogs, agent-to-agent chat and course ratings for an improved and interactive experience. To learn more about work opportunities and becoming a LiveOps independent agent, visit http://join.liveops.com/. About LiveOps LiveOps is the global leader in cloud contact center and customer service solutions. More than 400 companies around the world, including ProFlowers, Ideal Living, Murad, Aegon, Salesforce.com (News - Alert), Symantec, Royal Mail Group and Amway New Zealand, trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. With more than 13 years of cloud experience, LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries, including financial, health care, insurance, retail and high tech. For more information visit http://www.LiveOps.com.
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