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Zain organizes 'Customer Day' to get hands-on experience [Kuwait Times](Kuwait Times Via Acquire Media NewsEdge) Zain CEO Omar Al-Omar responding to customer calls at 107 KUWAIT: Zain, the leading telecommunications company in Kuwait, announced the successful launch of "Customer Day", a first of its kind program in the Kuwaiti telecommunications market. Senior company officials led by Zain Kuwait's Chief Executive Office Omar Saud Al Omar personally interacted with customers and experienced first-hand the role Zain personnel play in delivering excellent customer service. The Customer Day program is a result of Zain's core belief that both customers and employees are key players in its ongoing success. The initiative received overwhelmingly positive feedback, as it is in-line with the company's strategy to achieve maximum customer satisfaction, demonstrating Zain's commitment to maintaining close bonds with customers and employees alike. Commenting on the initiative, Zain Kuwait's CEO Omar Al-Omar said: "Zain has always been a leader in terms of introducing programs, initiatives and creative solutions that meet the needs of our customers and employees. We have always promoted a timely and high-quality experience within our branches and customer contact centers, and by launching this kind of initiative we are affirming the sense of responsibility we feel towards driving customer satisfaction." Al Omar further emphasized that senior management's participation in "Customer Day" will go a long way in ensuring Zain's leadership position at the forefront in service quality, with plans for more initiatives in other areas of the business already under way. All rights reserved. (c) 2014 Kuwait Times Newspaper Provided by SyndiGate Media Inc. (Syndigate.info). |