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ForeSee E-Government Satisfaction Index: Satisfaction Scores Continue Steady ClimbANN ARBOR, Mich. --(Business Wire)-- ForeSee (http://www.ForeSee.com), Answers Corporation's customer experience analytics solution, today released the 2014 third-quarter E-Government Satisfaction Index, a critical examination of the success of the U.S. government's online initiatives. The latest report includes citizen satisfaction scores for more than 100 federal websites, comparisons to private-sector satisfaction scores and details on citizens' expectations for federal mobile sites. The E-Government Satisfaction Index is a comprehensive reflection of citizens' experiences with federal government websites and serves as a checkpoint for evaluating the performance of these sites. ForeSee's proprietary methodology, which identifies key drivers of online satisfaction and quantifies their relationship to overall citizen satisfaction, has been proven to predict how citizens will behave in the future. ForeSee collected more than 270,000 survey responses across 105 federal government websites for the 2014 third-quarter E-Government Satisfaction Index and rated agencies on a 100-point citizen satisfaction scale. A score of 80 or higher is considered the threshold for excellence at which a site meets and exceeds citizen expectations. Key findings included:
A complete list of citizen satisfaction scores for individual federal government websites across E-Commerce and Transaction, News and Information, Portals and Department Main, and Careers and Recruitment categories can be viewed in the ForeSee's latest report: 2014 third-quarter E-Government Satisfaction Index. About Answers Corporation Answers' mission is to empower consumers, brands and organizations by connecting them with the information they need to make better-informed decisions. The Answers Platform leverages the sizable reach of top-10 Q&A site Answers.com (source: Quantcast (News - Alert)), along with its leading cloud-based solutions from ForeSee, Webcollage and ResellerRatings, to enable businesses and organizations to engage with customers at every interaction point, drive investment decisions from customer insights and deliver content that powers the customer experience. Answers is headquartered in St. Louis with offices in Ann Arbor, New York City, Silicon Valley, Cleveland, London, Vancouver and Tel Aviv. For Answers, visit http://www.answers.com.
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