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dvsAnalytics Receives 2014 CUSTOMER Contact Center Technology AwardEncore eCoaching honored for improving customer service technology Scottsdale, AZ (November 3, 2014) — dvsAnalytics, Inc. announced today that TMC, a global, integrated media company, has named Encore eCoaching as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine. “We are proud to learn that Encore eCoaching has received this prestigious award,” said Kathleen Kelly, CEO, dvsAnalytics, Inc. “Our innovative products are designed to meet the most pressing needs of our customers. With Encore eCoaching we worked to solve the problem that contact centers are continually challenged with – finding time to consistently coach agents for performance improvement, while saving supervisors’ time.” Encore's eCoaching application works in conjunction with its recording and quality management software and automatically sends coaching assignments to agents upon completion of evaluations. These assignments are linked directly to eLearning tutorials, sample recordings or training documents, and are triggered when evaluation results are unacceptable. eCoaching assignments directly impact future performance by providing agents with a clear understanding of how to improve. “Congratulations to dvsAnalytics, Inc. for being granted a 2014 CUSTOMER Contact Center Technology Award. Encore eCoaching has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.” This ninth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. About dvsAnalytics, Inc. dvsAnalytics is a leading provider of workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience. The company’s Encore™ Suite includes comprehensive applications for recording, 360° quality management, workforce management, and analytics. Encore is particularly known for its automated coaching, integrations with industry-leading communication platforms, and its rapid return on investment. dvsAnalytics has been successfully delivering these solutions to enterprises, across all industries, for over 30 years. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience. Learn more at http://www.dvsAnalytics.com. About CUSTOMER Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com. About TMC: TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo III; and more. Visit TMC Events for additional information Company Contact: Rachel Thomsen, dvsAnalytics 480-538-7735 [email protected] TMC Contact: Rebecca Conyngham Marketing Manager 203-852-6800, ext. 287 [email protected] ### As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |