[October 27, 2014] |
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Kronos Survey Indicates Workers Around the World are Poised to Embrace Wearable Technology
CHELMSFORD, Mass. --(Business Wire)--
A new survey commissioned by The
Workforce Institute at Kronos
Incorporated and conducted by Harris Poll1 finds that
workers around the world are ready to embrace wearable technology at
work, with nearly three-quarters (73 percent) of online adults seeing at
least one potential workplace benefit. The Kronos (News - Alert) "Wearables at Work"
survey examines the differences in perception and use of wearable
technologies in the workplace of online adults ages 18 and older in
Australia, China, France, Germany, India, Mexico, Great Britain (G.B.),
and the U.S.2
News Facts
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The world agrees that wearables could benefit the workplace. Seventy-three
percent of adults around the world believe that wearable technologies
could benefit the workplace in at least one way, including areas such
as increasing efficiency, productivity, and safety.
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While nearly half of U.S. adults (48 percent) believe that
wearable technologies could benefit the workplace, this
substantial percentage was the lowest out of all other regions: 96
percent in Mexico, 94 percent in China, 91 percent in India, 72
percent in Germany, 69 percent in Australia and France, and 66
percent in G.B.
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U.S. behind the curve for wearable technology use at home. Only
13 percent of U.S. adults currently use wearable devices in their
personal lives as opposed to 73 percent of adults in China, the
highest-ranking region. Other countries from high to low were: India
(72 percent), Mexico (70 percent), Germany (40 percent), Australia (30
percent), G.B. (27 percent), and France (22 percent).
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For example, only five percent of U.S. adults use smart
headphones, as opposed to 61 percent of adults in China.
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Likewise, only five percent of U.S. adults use fitness monitors,
compared to 21 percent of adults in China.
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Wearable technology use more prominent at work, especially in
countries that have embraced personal use. Countries where adults
have adopted wearable technology for personal use appear to use
wearables for work-related activities as well, and adoption of
wearable technology is higher at work than for personal use across the
board.
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A whopping 82 percent of adults in India and Mexico, and 81
percent in China, have ever worn technologies such as headsets,
smart badges, and barcode scanners for work-related activities, as
have more than half (56 percent) of adults in Germany. Only 20
percent of U.S., 38 percent of G.B., 43 percent of Australia, and
45 percent of France adults have used a wearable device for
work-related activities.
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Only eight percent of U.S. adults have used telephone headsets
(e.g., wired or Bluetooth-enabled devices) for work-related
activities compared with 60 percent of adults in China and India,
52 percent in Mexico, 26 percent in Germany, 22 percent in
Australia, 18 percent in G.B., and 16 percent in France.
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Efficiency, work/life balance, and company-paid devices key to
employee adoption. Around the globe, workers agree on the
top-three reasons that would make them more likely from a personal
perspective to use wearable technology for business-related use at
their place of work: it made them more efficient; improved work/life
balance; or if their employer provided the device.
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In the case of making workers more efficient, 33 percent of U.S.
adults feel this is a reason that would make them more likely to
use wearable technologies at work compared with 62 percent in
Mexico, 60 percent in China, 58 percent in India, 45 percent in
Germany, 42 percent in Australia, 41 percent in G.B., and 37
percent in France.
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Improving safety consensus key to company-wide adoption. From a
group or company perspective, increasing safety for staff and
customers is the number-one factor that would make workers around the
world more eager to use wearable technology for business-related
purposes: 27 percent of U.S. adults, 28 percent in France, 35 percent
in G.B., 38 percent in Germany, 43 percent in Australia, 49 percent in
China, 54 percent in Mexico, and 56 percent in India.
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Factors such as collaboration, customer satisfaction, competition,
data usage, and company profitability vary by region. When
considering a group or company perspective, there were no definitive
worldwide trends outside of safety that would make people more eager
to adopt wearable technology for business-related purposes at work:
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Employed adults in China (40 percent), India (41 percent), and
Mexico (36 percent) were more interested in using wearable
technology to enable friendly workplace competition than other
regions, and Germany joined these countes as the only ones to
cite increased co-worker collaboration as a top-three reason they
would be more eager to use wearables for business-related purposes
at work.
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Australia (32 percent), Germany (40 percent), G.B. (31 percent),
and U.S. (26 percent) adults point to policies that clearly show
who has access to the device data as an important factor compared
to other regions, yet improving customer satisfaction is a
higher-ranked benefit than data concerns in every region except
Germany and the U.S.
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Which devices will win at work? Globally, the top-three
wearable devices that adults in most countries claim would be useful
in their current workplace position are smart headphones, smart
watches, and arm/wrist computing devices. However, the percentages
varied vastly with far more enthusiasm abroad:
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Only 20 percent of employed U.S. adults feel smart watches would
be helpful in their current position, compared with 56 percent in
China, 49 percent in India, 40 percent in Mexico, 33 percent in
Australia, 26 percent in G.B., and 21 percent in both France and
Germany.
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Positive sign for the future of wearables in the U.S. A
highlight in the U.S. and perhaps a sign of things to come is that
those who identified themselves as students had, overall, a much
higher use of and interest in wearable technologies:
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While only 13 percent of all U.S. adults say they use wearable
devices in their personal lives, 21 percent of adult students do;
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Seventy-two percent of U.S. students see at least one way wearable
technologies could benefit the workplace as opposed to 48 percent
of overall U.S. adults;
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From a personal perspective, 85 percent of online students see at
least one potential business-related benefit that would make them
more likely to use wearable technology for work-related purposes,
as opposed to 66 percent of overall U.S. adults.
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Nearly one-third of employed U.S. adults have no concerns about
wearable adoption in the workplace. Another positive sign for U.S.
adoption is that 31 percent of employed U.S. adults have no concerns
about using wearable technology in the workplace. And, while privacy
was listed as the top potential concern of U.S. workers, less than
half (44 percent) believe privacy could be an issue. Data security was
the second-highest ranked concern, but only 35 percent of U.S.
employed adults cite it as a potential issue - suggesting that data
and privacy concerns will not be a substantial roadblock if benefits
of wearable technologies in the workplace are realized.
Supporting Quotes
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Joyce Maroney, director, The Workforce Institute at Kronos
"There's
a strong belief that wearable technology will take off in the
workplace before the home because devices such as smart watches,
intelligent ID badges, and fitness and health monitors can provide
organizations with uncharted data collection points to greatly improve
safety, productivity, collaboration, and overall workplace
effectiveness. And while more and more types of wearable technologies
have hit the market, the concept of wearables at work isn't new.
Workers have been wearing uniforms, safety gear, ID badges,
communications headsets, and so on for years to do their jobs better.
This survey shows a marked difference in how wearable devices are used
and perceived around the world, and people who use new wearable
technologies in their personal lives tend to see more potential
benefits in the workplace. The more comfortable we become with
wearables, the more apt we are to leverage these technologies in the
workplace."
Supporting Resources
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Note to editors: Cite survey as The Workforce Institute at Kronos
"Wearables at Work" survey.
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Be on the lookout for an upcoming November Tweet Chat with board
members from The Workforce Institute about wearable technology in the
workplace under #WearablesAtWork.
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Take a look at the lighter side of workforce management in our Time
Well Spent cartoons, including the most recent cartoon about
wearable technology at work.
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Read a recent Workforce Institute blog
on the Workplace of the Future.
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Check out books
published by The Workforce Institute at Kronos.
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Connect with The Workforce Institute at Kronos via Twitter.
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Connect with Kronos via Facebook,
Twitter,
Google+,
LinkedIn,
and YouTube.
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Subscribe
to our workforce management blogs.
Survey Methodology
This survey was conducted online in Australia, China, France, Germany,
India, Mexico, G.B., and the U.S. by Harris Poll on behalf of Kronos
from Sept. 8-16, 2014 among 9,126 adults ages 18 and older. This online
survey is not based on a probability sample and therefore no estimate of
theoretical sampling error can be calculated. For complete survey
methodology, including weighting variables, please contact [email protected].
About The Workforce Institute at Kronos
The Workforce Institute provides research and education on critical
workplace issues facing organizations around the globe. By bringing
together thought leaders, The Workforce Institute is uniquely positioned
to empower organizations with the knowledge and information they need to
manage their workforce effectively and provide a voice for employees on
important workplace issues. A hallmark of The Workforce Institute's
research is balancing the needs and desires of diverse employee
populations with the needs of organizations. For additional information,
visit www.workforceinstitute.org.
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions
in the cloud. Tens of thousands of organizations in more than 100
countries - including more than half of the Fortune 1000® -
use Kronos to control labor costs, minimize compliance risk, and improve
workforce productivity. Learn more about Kronos industry-specific time
and attendance, scheduling, absence management, HR and payroll, hiring,
and labor analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
© 2014 Kronos Incorporated. All rights reserved. Kronos and the Kronos
logo are registered trademarks and Workforce Innovation That Works is a
trademark of Kronos Incorporated or a related company. See a complete
list of Kronos
trademarks. All other trademarks, if any, are property of their
respective owners.
Footnote 1: This survey was conducted in September 2014.
Footnote 2: This survey was conducted online among adults ages 18 and
older in Australia, China, France, Germany, India, Mexico, G.B., and the
U.S. and weighted to the online population in the respective countries.
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