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CaféX Announces Channel Expansion for Its Mobile and Web Customer Engagement SolutionsCompany’s Recruits Include National VARs, Collaboration Vendors and Managed Services Providers New York, NY–October 22, 2014 –CaféX, a leading provider of real-time engagement solutions for mobile and web platforms, today announced a number of additions to its international reseller network and partnerships with several leading collaboration vendors. These partners can now leverage CaféX award-winning WebRTC-based Live Assist® and Omnichannel technologies to address rapidly expanding market demand for mobile and web live engagement solutions. HIGHLIGHTS •Enhanced Offerings for Resellers: New CaféX channel partners and independent software vendors include World Wide Technology, Inc. (WWT), Presidio, eLoyalty (a TeleTech company), Shore Group, IVCi, LANcom Networks Group, Data Consult, and ESolz. These companies recognize an immediate market need for turnkey mobile collaboration and online customer engagement solutions that feature in-application video chat, co-browsing and other real-time interaction capabilities. Partnering with CaféX is not only expected to drive pull-through of supporting communication systems, endpoints and managed services, but also aligns well with the industry’s shift towards software and services opportunities with an emphasis on applications and advisory selling. •Expanded Market Presence through Manufacturer Agreements: Several market leading collaboration equipment manufacturers are teaming with CaféX to deliver WebRTC-based customer engagement solutions. Vendors cite factors such as ease of integration, strong support for leading mobile platforms and major desktop browsers, advanced live assistance capabilities and the company’s robust context engine as key influences in contracting with CaféX. •Interoperability with Market Leading Platforms: CaféX reports that it has achieved interoperability with market leading collaboration platforms from Cisco, Avaya and Genesys. This integration means enterprises can integrate their existing communications infrastructure with mobile applications and websites to ensure maximum investment protection. CaféX technology translates internet-based real-time interactions into a format supported by video endpoints, IP phones, soft clients and even custom hardware such as kiosks, ATMs and wearable devices. •Rapidly Expanding Deployed Base: CaféX solutions are being deployed across a range of enterprises, from Fortune 100 financial services institutions, retail and software companies to mid-size and small business firms. As an example, six of the world’s top banks are rolling out enhanced customer engagement solutions powered by CaféX technology. Deployments are also underway among US insurance companies, market leading Electronic Medical Records (EMR) vendors, top CRM vendors, global retailers and North American service providers. SUPPORTING QUOTES Steven Kornfield, vice president Corporate Alliances, Presidio “Presidio continues to see a demand in the marketplace for omnichannel solutions that incorporate rich mobile and web live engagement solutions to help businesses better serve their customers. CaféX is considered a leading developer of these technologies, and we are eager to incorporate them in the creation of robust service offerings that will extend our solution portfolio while also bringing us the potential to expand the scope of engagement with our enterprise customers.” Bob Olwig, vice president of business strategy and innovation, World Wide Technology, Inc. “As mobile and web become the new face of customer engagement, WWT is excited to partner with CaféX, a technology leader in WebRTC and mobile collaboration. Rich service offers from WWT that integrate CaféX software will not only provide people with dynamic experiences from their preferred devices but also deliver tangible business outcomes to our enterprise customers." Sajeel Hussain, chief marketing officer, CaféX “CaféX is delighted that it has reached agreements with numerous partners and resellers in the past few months. We continue to reach out to a range of businesses and partners that are looking to enhance customer engagement and satisfaction through innovation and live interaction built on the strength of a growing patent portfolio. We recognize that there is a growing demand for our technologies, and we are focused on expanding our sales channel to satisfy these opportunities.” SUPPORTING RESOURCES •CaféX Communications website •JurisLink case study •CaféX Omnichannel video •Live Assist whitepaper Tags/keywords: CaféX, customer engagement About CaféX CaféX is a leading provider of enterprise software that enhances mobile applications and websites with in-app video communication and Live Assist® app screen share technology to increase customer satisfaction and enterprise efficiency. By bridging context across interaction channels, CaféX software also facilitates omnichannel experiences that allow users to move intuitively without repetition between online browsing, self-service, web chat, video and traditional channels. Companies can utilize CaféX driven contextual engagement to create personalized customer experiences and improve online conversion rates. Powerful toolkits and integration software from CaféX are easy to deploy and work with enterprises’ existing unified communications and contact center infrastructure to ensure maximum investment protection. For more information about CaféX, please visit www.cafex.com. As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |