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United Kingdom : CIRRUS integrates its cloud call platform with TELEOPTI platform [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Cirrus has partnered with Teleopti for the incorporation of latter s platform into its Cloud Contact Centre platform. Cirrus is complementing its existing management solution with staff management, demand forecasting and scheduling, shift swaps, time-off management and gamification. It is stated that the functionality is available in the contact centre itself, as well as the back office, regional branches and retail outlets' networks. Teleopti is a work-force management software company, whereas Cirrus is a provider of cloud call management solutions and is based in UK. (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). [ Back To TMCnet.com's Homepage ] |