[September 25, 2014]

More than 100 Customer Experience Professionals in 7 Countries Have Earned CCXP Certifications

The Customer Experience Professionals Association (CXPA), the international non-profit organization created to guide and enhance the growing field of customer experience management, today announced that more than 100 individuals, representing seven countries around the world, have passed their examinations and earned the Certified Customer Experience Professional (CCXP) designation.

Launched at the end of March 2014, the CCXP program rigorously tests candidates' mastery in the CX field. The CCXP certification is unusual in that it is not tied to a specific training course in the CX industry nor to any specific technology platform. As an unbiased third party that provides definitive standards and best practices for CX management, the CXPA worked to deliver an independent certification program that evaluates an individual's knowledge, skills and competency based on job-related criteria.

As the new CCXPs attest, the certification is highly regarded in the industry:

• "Having the certification in place gives CX professionals something to aspire to as an achievement and a measure of their success. I won't say it was easy (it wasn't) but it was definitely worth it. I believe that this is the next step in proving CX as a field of expertise in its own right, and that will help all of us in creating and having better customer experiences. I'm excited to be a part of the next stage in our CX evolution!"
  -- Tabitha Dunn, CCXP, Citrix Systems
• "In order to keep the field ofcustomer experience relevant and important, all CX professionals need to continue to learn and grow so that our broader community can be stronger and more visible, and so that customers can collectively have more positive and effortless experiences. I was interested in obtaining the CCXP because I believe certification will help the professionals in our overall field grow and will help to make all of us better as a community."
  
  
  
  
  -- Barbie Fink, CCXP, Adobe (News - Alert)
• "In a field as new as Customer Experience, I agree with the CXPA that it is important to certify CX experience and competencies to help strengthen and grow the industry. This certification reinforces the discipline behind CX management work and across the six CX competencies, ensuring that CCXP holders have broad and sufficient expertise to lead CX efforts."
  -- Nicole Gagnon, CCXP, Thomson (News - Alert) Reuters

The initial CCXP level is aimed at manager-level practitioners. It covers a core set of CX competencies: Customer Centric Culture; Organization Adoption and Accountability; Voice of the Customer/Customer Insight and Understanding; Experience Design, Improvement and Innovation; Metrics, Measurement and ROI; and CX Strategy. CCXP recipients receive "recognition kits" to enable them to promote themselves, and the CXPA hosts a searchable public directory of CCXPs to assist job-seekers and hiring companies.

"Congratulations to the first 100 CCXPs! This is truly a milestone for our industry, and the enthusiasm among practitioners for earning the CCXP designation is a measure of how seriously they view their field," said Parrish Arturi of Fidelity Investments, CXPA Vice-Chairman. "Preparing for and taking the exam are not done lightly, and the fact that so many professionals have made these significant efforts demonstrates the CCXP's value."

About the CXPA

The Customer Experience Professionals Association is a global, non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA's members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.

Founded in April 2011, the CXPA has more than 80 Corporate Members and 3000 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, Genesys, and Verint. Clarabridge (News - Alert), Convergys, InMoment, LiveOps, Mattersight Corporation, Medallia, OpenSpan and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.

Customer Experience Professionals Association, CXPA, and the CXPA logo are trademarks of the Customer Experience Professionals Association. All other company names mentioned may be trademarks or registered trademarks of their respective holders.

[ Back To TMCnet.com's Homepage ]