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United States : ManageEngine Delivers Approval-Based Self Service for Passwords [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) ManageEngine, the real-time IT management company, today announced the integration of its self-service password management solution, ADSelfService Plus, with its Active Directory management and reporting solution, ADManager Plus, and its ITIL-based help desk management solution, ServiceDesk Plus. With these integrations, enterprises can streamline their help desk infrastructure, keep users' self-service actions under their control, reduce IT operational costs and optimize end-user experience. Integrating ADManager Plus and ServiceDesk Plus with ADSelfService Plus is as simple as entering their server details in ADSelfService Plus. To reduce routine help desk calls and overhead, businesses usually deploy an IT self-service solution, which allows end users to solve some of their common IT issues on their own. But some organizations never deploy anything beyond password self-service for end users due to their organizational policies or fear of losing control over delegated tasks. Such cases require a help desk-controlled IT self-service, i.e., service requests initiated by end users but approved by IT staff. The integration between ADSelfService Plus and ADManager Plus allows enterprises to securely deploy self-service for end users while still maintaining control over users self-service actions through a help desk approval process. For example, instead of directly letting users update their contact information in Active Directory via self-service, they are allowed to open and submit service requests through ADSelfService Plus. These requests are then processed and approved by a help desk technician or an IT admin through ADManager Plus based on pre-configured workflow rules. Users can even check the status of requests they have created no phone calls or email requests are required. "This integration will allow users and help desk staff to collaborate on IT issues to expedite resolution in a secure manner," said Parthiban Paramasivam, product manager at ManageEngine. "IT admins can now take control of users' self-service actions and ensure that they are consistent and in compliance with their organization s norms." ManageEngine also announced the integration of ADSelfService Plus with ServiceDesk Plus, its ITIL-based help desk management solution. With this integration, ADSelfService Plus users can have one-click access to the ITIL-based help desk solution through single sign-on. Users can self-manage most of their routine IT issues like forgotten passwords, locked out accounts and updating personal information in Active Directory using ADSelfService Plus. For issues where IT self-service is not possible or out of scope, users can instantly access the help desk solution right from ADSelfService Plus and create help desk tickets in ServiceDesk Plus. (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). |