TMCnet News
Provision of a Service desk tool that supports ITIL processes [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Expression Of Interest for Provision of a Service desk tool that supports ITIL processes. ICC s Information & Communications Technology (ICT) Section requires a service desk tool that supports ITIL processes. ICT has decided to use SAP Solution Manager - IT Service Management (ITSM) because the Court already uses SAP solutions to support its administrative processes. ICT would like assistance to implement the latest version of Solution Manager and specifically to install and configure IT Service Management (ITSM). The following are the high level requirements for this implementation: 1. Installation of the latest version of Solution Manager for a 2-tier landscape (Development and Production) 2. Configuration of Solution Manager to be able to manage transports centrally and to monitor the entire SAP support landscape 3. Configuration of ITSM to be able to handle Incident & Problem Management, as well as Change Management processes 4. ITSM will be web-based and will be accessible to all ICC staff to be able to report both SAP and non-SAP incidents and problems 5. Integration with Active Directory (AD) so that when a ticket is opened by a user, their AD credentials are automatically recorded for audit/reference purposes. Major organization : INTERNATIONAL CRIMINAL COURT Address : Attn: Kent Foster Maanweg 174, 2516 AB Den Haag Country :Netherlands Email : [email protected] Tender notice number : ICC EOI 117898 Notice type : Prequalification Open date : 2014-09-30 Tender documents : T23953212.html (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). |