TM confident of HES take-up [Business Times (Malaysia)]
(Business Times (Malaysia) Via Acquire Media NewsEdge) KUALA LUMPUR: Telecommunications giant Telekom Malaysia Bhd is confident that the take-up rate for its Hospitality Entertainment Solution (HES) will hit a high note by year-end.
Since HES was launched in June last year, 40 hotels have signed up for the package, which offers Inbuilding Broadband Solution (IBS, i.e. in-room Internet, Wi-Fi), IPTV (i.e. HyppTV) and call centre service.
Among the notable hotels are Shangri-La Putrajaya, Novotel Kota Kinabalu, Lotus Desaru Beach Resort, Imperial Hotel in Kuching, and Everly Hotel in Putrajaya.
"At the moment, we are in discussion with more than five hotels, " said TM executive vice-president for small and medium enterprises, Azizi A. Hadi.
He was speaking to reporters at the signing of an agreement between TM and the Accor hotel group, where the two parties will cooperate on products and services.
Accor Malaysia, Indonesia and Singapore's chief operating officer Gerard Guillouet shed some valuable insights into the importance of HES package for the hospitality industry.
"There was a time in the hotel hospitality (industry) where it was said we cannot fail in fast check-in, fast check-out, a very good bed, a very good shower, and a very good breakfast.
"Now, we say we cannot fail in fast check-in, fast check-out, a very good bed, a very good shower, a very good breakfast, and very good Wi-Fi," he explained, highlighting the fact that today's travellers demand connectivity in hotels."
Guillouet explained that guests today will not hesitate to change hotels if the one they are in has Wi-Fi that does not work.
Azizi, when asked about the monetary implication of the HES suite of products to TM's bottom line, declined to reveal any figures, saying that it was too early and premature to discuss the financial aspect of it as more than a handful of negotiations are ongoing with various hotels.
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