|[August 05, 2014]
Best's Review Webinar Examines How Insurers Are Building Next Generation Customer Engagement Platforms
OLDWICK, N.J. --(Business Wire)--
Insurers face a hyper-competitive market with unprecedented customer
choice. They strive to make customer communications valuable and
productive. With customized policies and coverages becoming more common,
flexibility and personalization are critical. Insurers are pursuing
strategies for digital customer engagement, striving to manage and
coordinate customer interactions across channels. Many are challenged by
outdated technology, regulatory and competitive pressures and a complex
processing environment. In a webinar hosted by Best's Review, a
panel of experts will examine how insurers are blending the physical and
digital, batch and interactive, across channels and customer touch
points to provide a seamless, consistent customer experience. They will
also examine how insurers are leveraging customer analytics to capture
information and coordinate interactions across channels to anticipate
customer needs and responses, and to optimize communications to improve
customer service, satisfaction and retention. This webinar is set for
Tuesday, August 12 at 11 a.m. EDT.
Register for the complimentary webinar at http://www.bestreview.com/webinars/engage14.
Panelists for this webinar include:
Deborah Smallwood, SMA (News - Alert), a research and advisory services firm.
Neal Keene, VP Indirect Sales, Customer Engagement Management, Pitney
Richard Ward, Director Strategic Consulting, Pitney Bowes
The event is sponsored by Pitney Bowes. Visit them at http://www.pitneybowes.com/us/industries/insurance.html.
Attendees can submit questions in advance during registration, or email
questions to firstname.lastname@example.org during
the live event. Coverage of the webinar will be featured in an upcoming
issue of Best's Review. For more information about the webinar,
please call (908) 439-2200, ext. 5561, or email email@example.com.
Best's Review, A.M. Best's award-winning monthly
covers the global insurance industry. For information about advertising
in Best's Review or webinar sponsorship opportunities, call (908)
439-2200 ext. 5399, or email firstname.lastname@example.org.
A.M. Best Company is the world's oldest and most authoritative
insurance rating and information source. For more information, visit www.ambest.com.
Copyright © 2014 by A.M. Best Company, Inc. ALL RIGHTS RESERVED.
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