|[July 30, 2014]
HATS: Service With A Smile - Why Friendly Staff Take the Pain out of Hospital Visits
LEEDS, England --(Business Wire)--
We all feel nervous about visiting hospital but patients say caring
staff are very important when it comes to making the process bearable.
According to a major new survey, commissioned by patient transport
provider HATS, being looked after for by the right people is the thing
we value most about care.
The research, found that friendly service was the aspect people valued
most of all - with 34 per cent saying it enhanced their experience.
And almost one in five of us (18 per cent) said having access to
specialist transport made hospital visits less distressing.
A further 16 per cent were impressed by the punctuality of the
transport, while 14 per cent were reassured by the standard of care they
received, and 12 per cent valued the continuity that came with seeing
the same member of staff.
HATS research also found that one in ten (nine per cent) patients said
peace of mind and not having to worry about making travel arrangements
themselves meant the most to them, while seven per cent liked the fact
that they could us a local specialist.
As such 94 per cent of all those questioned in the nationwide survey
said they would probably recommend the company they use to others.
And for many people the service is considered an essential one - with
almost a third (31 per cent) admitting they wouldn't be able to access
emergency care at all without it.
Another third - 30 per cent - admitted they could be forced to miss
vital appointments if they didn't have the support of the patient
A further 15 per cent worried that their medical needs would be
'severely compromised' if they didn't have access to the service.
One in three of all those quizzed said that without the help of
specialist transport providers they would be forced to rely on family
and friends for help.
Speaking about the findings, HATS CEO, Henry Bilinski, says: "We work
hard to make patients' lives easier so it is good to hear the positive
impact our service makes.
"We take customer feedback seriously and what this research shows very
clearly is that offering professional, specialist support can make a
huge difference to people's experience and ultimately, treatment."
Healthcare and Transport Services (HATS) is the specialised transport
service provider to the public sector, in both the healthcare and
education industries, within Greater London and the adjacent counties.
Our current spectrum of services incorporates the school, social care
and patient transport arenas.
HATS has established a reputation for the delivery of affordable and
sustainable transport solution, especially for the high-cost areas of
Special Education Needs and Patient Transport Services.
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