TMCnet News
United States : Interactive Northwest, Inc. INI AudioForms Now Rated "Avaya Compliant" [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that INI AudioForms is compliant with key Contact Center solutions from Avaya, a global provider of business collaboration and communication software and services. INI AudioForms helps businesses collect data and valuable customer feedback by phone. As a robust alternative to voicemail forms, data is segregated for enhanced reporting capabilities. Callers benefit from a more natural interface that allows them to speak responses or make selections using their telephone keypad, providing a maximum level of convenience. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Experience Portal 7.0 and Avaya Proactive Outreach Manager 3.0. INI is a Technology Partner in the Avaya DevConnect program an initiative to develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, INI is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure speeding deployment of new applications and reducing both network complexity and implementation costs. (c) 2014 Euclid Infotech Pvt. Ltd. Provided by SyndiGate Media Inc. (Syndigate.info). |