[June 24, 2014]

MySherpa Attributes 600 Percent Revenue Growth to Continuum Managed IT Services

Continuum^®, the industry's only channel-exclusive provider of fully integrated managed IT services solutions, has released a customer success story showcasing the 600 percent revenue growth realized by HTG Peer Groups member MySherpa^® since 2006. Providing locally-unrivaled, world-class managed computer and cloud services to Greater Delaware Valley businesses, MySherpa attributes its large growth to the wide range of Continuum managed IT services offerings that enhance the overall value they deliver to customers. Continuum also relieves MySherpa's internal staff from daily customer support, allowing them to focus on higher-value services.

"We've partnered with Continuum because they provide an efficient way for us to outsource tasks we used to take on ourselves, such as verifying customer backups and manually checking servers for problems," said Ethan Tancredi, President of MySherpa. "These are not high-value services, but they are critical to our customers. We wanted to off-load these tasks so we could avoid hiring extra resources and spend more time on strategic initiatives."

Continuum delivers every managed service that MySherpa customers require - from remote monitoring and management of servers and desktops, to problem resolution, software deployments, security scans and mobile device management. MySherpa customers receive 24x7 monitoring and fast problem resolution with maintenance services delivered overnight to minimize downtime. The company generates a 50 percent profit margin on Continuum services and has been sustaining annual double-digit revenue growth.

MySherpa requires that customers receive RMM and network operations center (NOC (News - Alert)) services for all servers and desktops, and also that they leverage the Continuum Vault backup and disaster recovery solution for all servers. This approach drives additional revenue and also ensures MySherpa continues to focus on high-level services. The company also utilizes Continuum's low-cost Tech Advantage program, which allows them to easily roll out software updates, anti-virus solutions and physical-to-virtual server conversions. Customers leave devices turned on overnight, and Continuum takes care of the rest - with no business interruptions and little involvement from MySherpa.

For more information, including the customer success story and to view a testimonial video from MySherpa President, Ethan Tancredi, visit: http://www.continuum.net/partnership/htg.

In April, Continuum announced they are strengthening their partnership with HTG Peer Groups, an international organization of leading IT solution providers with nearly 300 member companies, to help managed services providers (MSPs) to increase scalability and profitability. Many have chosen to make the switch to Continuum with the company welcoming more on an accelerating basis. For more information on HTG, visit: http://www.htgpeergroups.com/.

About Continuum Managed IT Services

Continuum is the technology industry's only channel-exclusive provider of fully integrated managed IT services solutions. The SaaS (News - Alert)-based platform enables IT solutions providers to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive offering is backed by an industry-leading network operations center (NOC) and Service Desk, completing a unified managed services experience. The company employs more than 700 professionals worldwide, supports over 3,300 partners and monitors half a million endpoints. For more information, visit http://www.continuum.net/ or follow us on LinkedIn and Twitter (News - Alert) @FollowContinuum.

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