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Germany : TDC Group Honours Comptel as Best Performing IT Vendor of the Year [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Comptel Corporation today announced that it has been honoured as TDC Group s Best Performing IT Vendor of the Year. The Nordic telecommunications company recognised Comptel for its support of TDC s strategic focus on making customer experience a top priority, as well as for its deep understanding of key OSS/BSS areas, including inventory, rating and mediation. Key Facts As the largest telecommunications company in Denmark, TDC has approximately nine million consumer and commercial customers, which is approximately 75 percent of all Danish businesses and households. Recently, the operator refocused its strategy to reinforce the customer experience; by building closer customer relations through its corporate-wide customer satisfaction programme, TAK ( Tag ansvar for Kunden ) or Take Responsibility for the Customer . TAK is based on in-depth analysis of a customer s path through TDC and his/her individual perceptions of the entire process. Comptel has worked with TDC since 1997, providing the operator with OSS/BSS products and solutions, including Comptel Provisioning and Activation, Comptel Inventory and Comptel Control and Charge (Mediation and Rating), it needs to make customer experience a top priority. Throughout the course of the relationship, Comptel has helped TDC completely transform its back office; the OSS consolidation and modernisation work has been key to the operator enabling more consistent and efficient fulfillment, reducing operational costs and improving customer satisfaction and loyalty. (c) 2014 Euclid Infotech Pvt. Ltd. Provided by Syndigate.info, an Albawaba.com company [ Back To TMCnet.com's Homepage ] |