South Africa : SITA support deal signed by SAA [TendersInfo (India)]
(TendersInfo (India) Via Acquire Media NewsEdge) South African Airways (SAA) has decided that it will outsource its domestic network services and its desktop and related server support services to air transport IT company SITA.
In a 5-year deal, SITA will also set up a round-the-clock Command Centre for desktop and network management and assist the airline execute different transformational projects in information technology.
SITA as part of its desktop support services will automate delivery processes for authorized users, enhancing delivery time and quality. Moreover, the company will present role-based profiling to make sure the airline is offering the right device and service to each user based on their specific requirements. The agreement covers 130 international sites, 30 South African sites and more than 7,000 desktop and laptop devices.
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