VOIP, UC market to hit $88bn [ITWeb]
(ITWeb Via Acquire Media NewsEdge) Worldwide growth in voice over Internet protocol (VOIP) services revenue will reach $88 billion in 2018.
That's according to a forecast by market research firm Infonetics Research in its 2014 VOIP and Unified Communications (UC) Services and Subscribers report, which tracks service providers and their VOIP and UC services revenue and subscribers.
The firm notes that the global business and residential VOIP services market grew 8% in 2013 from 2012, to $68 billion, adding that session initiation protocol (SIP) trunking shot up 50% in 2013 from the prior year, driven predominantly by activity in North America. EMEA is expected to be a strong contributor in 2014.
Sales of hosted PBX and UC services rose 13% in 2013 over 2012, and seats grew 35% due to continued demand for enterprise cloud-based services, says Infonetics, adding that global residential VOIP subscribers totalled 212 million in 2013, up 8% year-over-year.
According to Infonetics, managed services are benefiting from the continued adoption of IP PBXs – roughly 10% to 20% of new IP PBX lines sold are part of a managed service or outsourced contract, it explains.
"Business VOIP services have moved well beyond early stages to mainstream, strengthened by the growing adoption of SIP trunking and cloud services worldwide," says Diane Myers, principal analyst for VOIP, UC, and IMS at Infonetics Research.
"Hosted unified communications are seeing strong interest as mid-market and larger enterprises evaluate and move more applications to the cloud, and this is positively impacting the market."
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