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CUSTOMER Magazine Announces
[April 17, 2014]

CUSTOMER Magazine Announces


The 29th Annual Top 50 Teleservices Agencies Ranking

Norwalk, CT (April 17, 2014) TMC, a global, integrated media company helping clients build communities in print, in person and online, has announced the winners of CUSTOMER magazine's 29th annual Top 50 Teleservices Agencies Ranking. CUSTOMER has been the preeminent publication in the call center, CRM and teleservices industries since 1982.

The 2013 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.

"The companies included on our ranking have proven to the editors of CUSTOMER that they are among the largest teleservices providers in the industry. The Top 50 Teleservices Agencies Ranking is the most honest and reliable ranking of companies. It is the benchmark for choosing large-size, large-capacity teleservices agencies," said Rich Tehrani, CEO, TMC (News - Alert).

Winners of the Top 50 Teleservices Agencies have met the stringent criteria set by the editors of CUSTOMER. Billable minutes were verified by the editors for accuracy and reliability of each agency and a letter of verification, from the telephone service providers certifying the number of minutes billed in the previous year.

All Top 50 Teleservices Agencies Rankings are published both online and in the April 2014 issue of CUSTOMER magazine. Below please find the global aggregate list of winning companies:

  1. Teleperformance (News - Alert) (Paris, France)
  1. XO Communications (Beaverton, OR)
  1. Teleperformance USA (Holladay, UT)
  1. PCCW (News - Alert) Teleservices (US), Inc. (Dublin, OH)
  1. 24-7 Intouch (Regina, SK)
  1. VXI Global Solutions, Inc. (Los Angeles, CA (News - Alert))
  1. Alorica (Chino, CA)
  1. The Results Companies (Dania Beach, FL)
  1. Agero Inc. (Medford, MA)
  1. DialAmerica (Mahwah, NJ)
  1. Telvista Inc. (Dallas, TX)
  1. AnswerNet (Willow Grove, PA)
  1. American Customer Care (News - Alert), Inc. (Bristol, CT)
  1. Ameridial, Inc. (North Canton, OH)
  1. Telerx (Horsham, PA)
  1. Synergy Solutions Inc. (Phoenix, AZ)
  1. TeleServices Direct (Indianapolis, IN)
  1. Thomas L Cardella & Associates (Cedar Rapids, IA)
  1. Skybridge Americas Inc. (Greenfield, MN)
  1. Dialogue Marketing (Troy, MI)
  1. Ansafone Contact Centers (Santa Ana, CA)
  1. Listen Up Espanol (Portland, ME)
  1. Incept (Canton, OH)

  1. TrialCard, Inc. (Cary, NC)

For more information, please visit

About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit

About TMC

TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit

TMC Contact:    
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287

Edited by Maurice Nagle

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