|[March 25, 2014]
Golden Gate Capital Completes Acquisition of LiveVox
SAN FRANCISCO --(Business Wire)--
Golden Gate Capital, a leading investment firm with extensive experience
in the technology and software sectors, today announced that it has
acquired a majority stake in LiveVox (News - Alert), Inc., a leading provider of
cloud-based contact center software and solutions for business process
outsourcers (BPOs) and enterprise clients. Golden Gate Capital is highly
experienced in the contact center software market, having previously
invested in Aspect (News - Alert) Software. Terms of the investment were not disclosed.
Founded in 1999, LiveVox provides a suite of integrated contact center
solutions, including predictive dialing, ACD, IVR, call recording and
reporting/business analytics tools, via a unified multi-tenant cloud
platform. LiveVox's patented unified platform enables the company to
deliver more flexible, seamless service to its clients, regardless of
their number of locations, agents, or existing technology
infrastructure. LiveVox serves more than 175 clients across a broad
variety of industries, including financial services, healthcare and
telecommunications, as well as outsourced call centers. LiveVox has won
numerous industry awards, including the IP Contact Center Technology
Pioneer Award in 2013. LiveVox will remain headquartered in San
Francisco, California, and will maintain its operations in Atlanta;
Denver; Medellin, Colombia; and Bangalore, India.
Golden Gate's investment will accelerate the company's growth
opportunities in North America and abroad, and expand product offerings
and global capabilities through investment and strategic partnerships.
"LiveVox is well-positioned to capialize on the increasing demands on
companies to become more efficient and responsive to customers' complex
and evolving needs," said Rajeev Amara, Managing Director of Golden Gate
Capital. "Already a market leader, LiveVox has strong momentum as
evidenced by its impressive track record of growth. We look forward to
supporting LiveVox's highly talented management team as they continue to
execute their strategic plan for the company, broadening its reach and
enhancing its product set."
"This is a very exciting new chapter for our company, and we are
thrilled that a world-class investment firm such as Golden Gate Capital
has recognized the growth potential in our business," said Louis Summe (News - Alert),
Chief Executive Officer of LiveVox. "This is a strong endorsement for
LiveVox and our highly talented workforce, and we look forward to taking
advantage of the unique perspective and industry insight that Golden
Gate will bring to our company as we continue to expand our product
offering and global customer base. We believe Golden Gate is the ideal
partner to help us to continue on our strong growth trajectory."
Kirkland & Ellis LLP advised Golden Gate Capital. Morgan Lewis and GCA
Savvian advised LiveVox.
About Golden Gate Capital
Golden Gate Capital is a San Francisco-based private equity investment
firm with approximately $12 billion of capital under management. Golden
Gate Capital is dedicated to partnering with world-class management
teams to invest in change-intensive, growth businesses. The firm targets
investments in which there is a demonstrable opportunity to
significantly enhance a company's value. The principals of Golden Gate
Capital have a long and successful history of investing with management
partners across a wide range of industries and transaction types. Other
notable software investments sponsored by Golden Gate Capital include
Aspect Software, BMC Software, Infor, Lawson, Attachmate, and Novell (News - Alert).
For more information, visit www.goldengatecap.com.
LiveVox is a leading provider of cloud contact center solutions. Through
a patented PCI (News - Alert)-certified cloud platform and redundant IP/MPLS mesh, it
delivers true multi-tenant highly scalable and burstable contact center
solutions such as ACD, predictive dialer, IVR, centralized call
recording, business analytics and compliance suite. LiveVox enables fast
deployment of contact center solutions from the cloud, while offering
customers full control to manage their day-to-day business requirements
in a cost efficient way. For more information, visit http://www.livevox.com.
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