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United Kingdom : CAPITA expects to create 1500 jobs on new contract wins [TendersInfo (India)]
[March 21, 2014]

United Kingdom : CAPITA expects to create 1500 jobs on new contract wins [TendersInfo (India)]


(TendersInfo (India) Via Acquire Media NewsEdge) Outsourcing company Capita anticipates adding approximately 1,500 jobs in Scotland in the next two years as it gains new business north of the Border.

It declared that 550 Glasgow call centre workers will transfer to the company after winning a £93.5 million deal with department store chain John Lewis.

Capita, which at present employs approximately 5,000 in Scotland said that the John Lewis jobs would be among an expected increase of about 2,000 staff in Scotland on the back of anticipated contract successes. The staff working on the John Lewis contract, at present run by Teleperformance, will transfer to Capita under the new five-year deal.



Capita chief executive Andy Parker, said: The online contact centre will stay in Glasgow, demonstrating Capita s ongoing commitment to investing in Scotland and supporting the growth of the local economy.

He said Capita had extensive experience of working with household names from across the private sector, including major retailers. We appreciate the importance of becoming fully immersed in a company s brand values, he added.


Capita said that the 2,000 additional jobs it expects to add to its workforce would also include those expected to be created on the back of the announcement last month that the company had signed a framework contract to deliver the Scottish Wide Area Network. SWAN aims to provide a single IT network for the use of all public service organisations within Scotland and the contract is worth up to £325m over nine years.

NHS Scotland and Education Scotland have devoted to the network, with a further 11 organisations planning to this year. Above 4,600 sites will be connected to the initial network including schools, hospitals, GP surgeries, pharmacists and council offices.

Key benefits comprise decreased costs, improved service and the ability to share data.

Capita functions from 18 sites in Scotland providing services to customers, which comprise Prudential and ScottishPower. In January, it was moreover awarded a £4m contract to modernise technology in West Dunbartonshire across council offices in Clydebank, Dumbarton and Vale of Leven.

Capita furthermore possesses Lasswade-based G2G3 Group which uses game thinking for training employees following an acquisition deal last year. G2G3 has developed simulations for some of the world s leading IT services management organisations, including HP, IBM and Microsoft.

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