TMCnet News

ViryaNet Releases Results of Customer Survey Conducted by TechValidate
[March 20, 2014]

ViryaNet Releases Results of Customer Survey Conducted by TechValidate


WESTBOROUGH, Mass. --(Business Wire)--

ViryaNet Limited (OTC QB:VRYAF), a leading provider of software solutions that optimize and allow for the continuous improvement of service processes for mobile workforces, released today the results of a customer survey conducted by TechValidate, showing that ViryaNet's (News - Alert) solution helped respondents improve customer satisfaction and reduce costs.

TechValidate, an independent research organization, conducted the survey of ViryaNet's customers. With ViryaNet's solution, a significant percentage of surveyed organizations saw improvement in key areas, including:

  • Improved field technician efficiency (87%)
  • Improved time-to-resolution (82%)
  • Improved on-time arrival (79%)
  • Increased workforce utilization (78%)
  • Reduced return visits (73%)
  • Reduced equipment downtime (72%)

The customer survey also revealed that the top 3 drivers for purchasing the ViryaNet solution were field mobility, dispatch and exception management, and the flexibility to accommodate unique business needs.

"TechValidate's research is another opportunity for ViryaNet to listen to our customers," stated Aviram Hinenzon, Vice President, Marketing. "We want to ensure that a business-value focus is maintained through the full lifecycle of our solution - from the sales cycle through the implementation process and to a structured program throughout the lifetime of the solution."

As part of the TechValidate research, survey respondents provided feedback on the impact of ViryaNet's solution and their experience working with ViryaNet. Customer comments included:

  • "ViryaNet is a one-stop shop for all technician movement." - Operations Director, Large Enterprise Telecommunications Services Company (Source (News - Alert): TechValidate. TVID: 50-214-1AF)
  • "So far, the primary impact has been the digitization of what used to be a 'paper-managed' nightmare." - IT Systems Analyst, Global 500 Retail Company (Source: TechValidate. TVID: F5D-878-8C5)
  • "ViryaNet employees are easy to speak with, listen to suggestions and concerns, and offer advice to use the tool to meet our business needs." - Dispatch Manager, S&P 500 Energy & Utilities Company (Source: TechValidate. TVID: 6B0-E93-B2D)
  • "With ViryaNet's solution, we have reduced coordination pay/overtime, reduced answering service cost, increased HIPAA compliance, and increased visibility." - IT Director, Large Enterprise Health Care Company (Source: TechValidate. TVID: 630-F41-015)



For more results from the TechValidate survey, please visit: http://www.techvalidate.com/product-research/viryanet.

About ViryaNet
ViryaNet delivers mobile workforce management solutions that intelligently guide, automate, and optimize both simple and complex field service work, resulting in measurable business benefits. ViryaNet's products, pre-packaged solutions and people are recognized within the industry as innovative which in turn enables its' customers to be viewed as leaders within their respective industries. ViryaNet's G4 products specialize in the functions of scheduling and dispatching resources and enabling mobile field communication and are delivered in industry specific configurations. Embedding industry best practices and utilizing innovative technologies like ViryaNet's BPM Blueprint for Mobile Workforce Management™, Microsoft (News - Alert) InfoPath® and device agnostic mobile solutions enable ViryaNet's products to be rapidly deployed and extended to support virtually any business process across a wide range of industries. ViryaNet is proud to call many of the world's leading utilities, the United States' largest pure rural telecommunications firm, the supermarkets' most respected retailer, and North America's largest auto insurer as customers. ViryaNet has strong partnerships with leading platform and system integration companies that enable it to have a global presence. Headquartered in Westborough, MA, ViryaNet has additional offices in the United States and Israel. For more information visit our website or follow us on twitter.


Safe Harbor Statement
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended, including statements regarding ViryaNet's expectations, beliefs, intentions, or strategies regarding the capabilities of its products, its relationships with its customers, its customer purchases, its future operational plans and objectives including integration of other businesses, its future business prospects, its future financial performance, its future cash position, and its future prospects for profitability. All forward-looking statements included in this document are based upon information available to ViryaNet as of the date hereof, and ViryaNet assumes no obligation to update any such forward-looking statements. Forward-looking statements involve risks and uncertainties, which could cause actual results to differ materially from those projected. These and other risks relating to ViryaNet's business include market acceptance of and demand for ViryaNet's products, risks associated with a slow-down in the economy, risks associated with the financial condition of ViryaNet's customers, risks associated with competition and competitive pricing pressures, risks associated with increases in costs and operating expenses, risks in technology development and commercialization, the risk of operating losses, risks in product development, risks associated with international sales, and other risks that are set forth in ViryaNet's annual report on Form 20-F, filed on April 29, 2013, and the other reports filed by ViryaNet from time to time, with the Securities and Exchange Commission. Reported results should not be considered an indication of future performance. You should not place undue reliance on these forward-looking statements, which speak only as the date hereof. ViryaNet disclaims any obligation to publicly update or revise any such forward-looking statements to reflect any change in its expectations or in events, conditions, or circumstances on which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the forward-looking statements.


[ Back To TMCnet.com's Homepage ]