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United States : AMC TECHNOLOGY's CRM integrated solutions to be sold through AVAYA [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) A major global provider of business and contact center application consolidation software, AMC Technology, has announced that its range of CRM combined solutions will be sold through Avaya, a worldwide provider of enterprise collaboration and communication software and services, via the Avaya Select Product Program in the Americas as well as now the European Union. The DevConnect Select Product Program provides customers with a contoured way to order Avaya-compatible, third-party applications selected the strong capabilities they bring to Avaya's portfolio. The CRM consolidation solutions with AMC Contact Canvas for Microsoft, Oracle, salesforce.com, and SAP, provided through the program, have been compliance-tested for congeniality with Avaya Aura® Contact Center. It makes it easy for businesses to extend their call centers, offering basic call functionality, automatic screen pop, activity logging and more, all within their CRM system, by consolidating with an Avaya platform. Aimee Stinson, Director, Customer and Partner Advocacy, AMC Technology LLC, An Avaya DevConnect Technology Partner and Select Product Program Provider, said : "We, at AMC, are very excited about being included in the DevConnect Select Product Program and look forward to continued success in the EU. Through our collaboration with Avaya, we are making it easier for organizations to realize the benefits of computer telephony integration in employee productivity, operations savings, and building stickier customer relationships." Eric Rossman, Vice President, Developer Relations, Avaya, added : "Through AMC s Contact Canvas product suite, Avaya is able to offer voice integration spanning across the leading Customer Relationship Management software packages. The Contact Canvas architecture lends itself well to customers that have heterogeneous environments and changing needs as well as the homogenous, steady state customers who are seeking efficiencies to better serve their customers. Avaya is pleased to expand this offering to the European Union.' -- (c) 2014 Euclid Infotech Pvt. Ltd. Provided by Syndigate.info, an Albawaba.com company |