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Postal and telecommunications services [TendersInfo (India)](TendersInfo (India) Via Acquire Media NewsEdge) Contract award: Postal and telecommunications services Karolinska Institutet (KI) invites companies to submit applications to participate in the procurement of operator services. Karolinska Institutet is one of the world~s leading medical universities. Karolinska Institutet~s mission is, through research and education, to help improve people~s health. In Sweden, Karolinska Institutet accounts for over 40 per cent of the medical academic research and has the largest collection of medical education. Since 1901 the Nobel Assembly at Karolinska Institutet has selected the Nobel laureates in Physiology or Medicine. At Karolinska Institutet has almost 4,000 employees, about 6,000 full-time students and more than 2,000 students at 22 institutions. Karolinska Institutet has the majority of its activities at KI Campus Solna and Karolinska Huddinge Campus and a large part of the business takes place geographically close to the major hospitals in Stockholm, especially Karolinska University Hospital and Danderyd Hospital. See further www.ki.se Karolinska Institutet (KI) is currently employed attendants who staff and manage CIs all phone calls. A survey and review of existing operator services have been implemented. Based on this review, KI decided to phase out the internal operator assistance services and instead procure the service as this provides both cost savings and efficiency gains. Of below shows the number of candidates will be invited to tender, provided that the following number of candidates is qualified and met the qualification requirements. It is also clear that KI intends to contract with a vendor for all services in the area of ??procurement. Tenders Area: Operator service. Number of candidates invited to tender: at least 5. Number of suppliers: 1. The contract includes a tender area that is operator services and then following the concept Operator remotely, ie complete responsibility for the answering of incoming calls to the AO. Incoming attendant call was in 2012 about 100 000-120, 000. KI do not send any volume without warranty of candidates undertake to deliver against the actual needs that arise. KI has a voice contract (telephony services) from March 2013 to about 5000 extensions which Tele2 is the contractor. The technical platform, the Aastra MX-One. Attendant console software is CMG NOW and subscriber database CMG Directory Manager. Candidates should therefore have the equipment / systems that can be integrated with AO~s systems such as gear, referral and calendar system. It will not be up to date with business transfer or takeover of staff. This contract does not cover: - Change / update in KI~s referral. - Customer Data Changes in gear. - Driftopertörstjänst. - Administration of phone platform / database. Contract period is two (2) years from the signing of the agreement. KI has the option to extend th Contractor name : KALIX TELE 24 AB Contractor address : Box 10151 952 27 Kalix Implementing agency : Karolinska Institutet For the attention of: Ewa Larson SE-171 77 Stockholm SWEDEN E-mail: [email protected] Country :Sweden (c) 2014 Euclid Infotech Pvt. Ltd. Provided by Syndigate.info, an Albawaba.com company |