[February 25, 2014] |
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Ifbyphone Launches Call Tracking and Phone Lead Management App on Salesforce.com's AppExchange
CHICAGO --(Business Wire)--
Ifbyphone today announced it has launched its Call Tracking and Phone (News - Alert)
Lead Management App on the Salesforce1 AppExchange, enabling businesses
to measure and optimize marketing campaign ROI, generate more
high-quality inbound sales calls and acquire more customers over the
phone. Part of Ifbyphone's (News - Alert) voice-based
marketing automation platform, the app eliminates a critical blind
spot for marketing and sales teams by automatically capturing previously
unavailable lead source data for inbound calls, logging that information
in Salesforce and displaying it to sales agents before they answer the
call to improve conversation quality and conversion rates.
Built on the Salesforce1 Platform, the new social, mobile and cloud
customer platform built to transform sales, service and marketing apps,
the Ifbyphone Call Tracking and Phone Lead Management App is immediately
available for test drive and deployment on the AppExchange at www.appexchange.com.
Comments on the News
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"While inbound sales calls are the most qualified and lucrative type
of lead, marketers today struggle to understand how their ads,
campaigns, content and other sources generate these vital phone
calls," said Irv Shapiro (News - Alert), CEO, Ifbyphone. "With the Ifbyphone app
providing the critical call analytics piece to Salesforce lead and
pipeline reports, marketers can generate complete and accurate reports
in Salesforce to measure conversion rates and ROI for every source,
even down to the PPC ad or keyword search, for any given time period.
They can prove conclusively what marketing activities are really
impacting their sals pipeline and driving revenue, and then use that
data to optimize programs and marketing spend for better results."
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"Companies are looking to transform the way they connect with
customers, partners and employees to thrive in today's connected
world," said Ron Huddleston, senior vice president, ISV and Channel,
salesforce.com. "By leveraging the power of the Salesforce1 Customer
Platform, Ifbyphone provides customers with the proven social, mobile
and connected cloud technologies to accelerate business success."
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"Businesses spend $68 billion annually on ads to generate phone calls,
yet CMOs struggle to understand which campaigns actually make the
phone ring and drive revenue," said Michael Boland, Senior Analyst at
BIA/Kelsey. "Organizations using Salesforce can benefit from
voice-based marketing automation, so Ifbyphone's app on the
AppExchange makes a lot of sense. It should add value in capturing and
optimizing high-value inbound phone leads in real time, and reported
right within the Salesforce workflow."
Product Key Features
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The Ifbyphone app automatically captures phone lead data in Salesforce
for any online, mobile or offline marketing source. This data is
included in Salesforce reports to give marketers complete and accurate
insight into lead, opportunity and account conversion rates and ROI
for every source.
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The Ifbyphone app provides sales teams with a web-based phone panel
embedded within Salesforce they can use to make or receive calls
anywhere on any phone they choose. For inbound calls, the panel
displays the marketing source for each incoming call before the agent
begins the conversation. That source is also "whispered" to them when
they answer the call.
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If an inbound caller already exists in Salesforce, the Ifbyphone panel
will display the name and provide a link to the record for easy
access. If it's a first-time caller, the app automatically creates a
new Salesforce record, saving the agent time. When calls go
unanswered, the app captures the data and displays it in a "Missed
Call" queue for easy access.
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The embedded phone panel enables sales agents who work remotely to
make calls from anywhere on any phone and still appear professional by
having their business's number show up in caller ID instead of their
personal number.
About Ifbyphone
Ifbyphone provides the leading voice-based marketing automation (VBMA)
platform that businesses and marketing agencies rely on to connect,
measure, and optimize sales calls. Built specifically for marketing and
sales, Ifbyphone's cloud-based solution helps companies of all sizes
optimize marketing spend across all channels, generate and convert more
high-quality leads, and acquire more business over the phone.
Known for its unmatched ease-of-use and reliability, Ifbyphone's VBMA
platform has successfully processed over 250 million calls for over 600
million minutes. Organizations in all industries use Ifbyphone,
including marketing agencies, lead generation, e-commerce, direct
response, financial services and insurance, health care, retail and
logistics and SaaS (News - Alert) and technology. For more information, visit www.ifbyphone.com.
Ifbyphone and the Ifbyphone logo are trademarks of Ifbyphone, Inc. All
other trademarks are the property of their respective owners.
About the Salesforce1 AppExchange
The Salesforce1 AppExchange is the world's leading business apps
marketplace. With more than 2,000 partner apps and 2 million customer
installs it is the most comprehensive source of social and mobile cloud
apps for business. The Salesforce1 Customer Platform is the new social,
mobile and cloud customer platform for building next generation apps,
powering Salesforce CRM, and more than 3 million custom apps built by
customers and partners. Apps built on the Salesforce1 Platform can be
easily distributed and marketed through AppExchange.
Salesforce, Salesforce1, AppExchange and others are among the trademarks
of salesforce.com, inc.
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