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8x8 Launches Enhanced Cloud Contact Center Solution to Help Mid-Market Organizations Improve Customer Relationships Across the GlobeSAN JOSE, Calif. --(Business Wire)-- 8x8 (News - Alert), Inc. (NASDAQ:EGHT), a provider of cloud communications and collaboration solutions, today announced the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software offering, designed to improve an organization's customer relations, enhance the management and productivity of their call center agents and guarantee the security of the call center environment. 8x8's VCC service is available as a single point solution or as an integrated component of 8x8's Virtual Office cloud-based telephony and unified communications solutions. Mid-size and distributed enterprises worldwide are increasingly adopting cloud-based alternatives to traditional PBX (News - Alert) and call center systems and many, such as Merchant Warehouse and Replicon, are choosing to outsource both solutions from a single vendor, deploying business VoIP phone service throughout the organization and call center services in one or more departments. Organizations such as these appreciate the simple and powerful interfaces included with VCC that make agents productive quickly, giving them the fastest path to value in the industry. "With VCC release 8.0, 8x8 continues to help contact centers provide new levels of service to their customers that can help differentiate their brand in the marketplace while reducing the costs associated with serving customers," says Nancy Jamison, Principal Analyst, Customer Contact at Frost & Sullivan (News - Alert). The first in a series of upcoming enhancements, VCC 8.0 is available immediately and includes the following key features:
Virtual Contact Center 8.0 is available today and has already been provided free of charge to existing customers of 8x8 Virtual Contact Center services. 8x8's cloud based infrastructure enables customers to receive the benefits of the upgrade process without any downtime, enabling complete business continuity. For additional information on 8x8 Virtual Contact Center, visit: http://www.8x8.com/CallCenter/ContactCenter.aspx About 8x8, Inc. 8x8, Inc. (NASDAQ:EGHT) is a provider of unified communications and collaboration, or UCC, services in the cloud to small and medium businesses, or SMBs, and mid-market and distributed enterprises. The company delivers a broad suite of UCC services to in-office and mobile devices spanning cloud business phone service, virtual meeting, call center software and virtual desktop through our proprietary unified software as a service, or SaaS, platform. For additional information, visit www.8x8.com, or connect with 8x8 on Google+, Facebook, LinkedIn and Twitter.
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