|[January 14, 2014]
RDP Integration and Updates for Android, iPhone and iPad Support in Bomgar 14.1
JACKSON, Miss. --(Business Wire)--
Bomgar (News - Alert), the leader in enterprise
remote support solutions, today announced the latest version of its
14.1. The Bomgar remote support solution allows technology support
professionals to access and fix nearly any system or device, located
anywhere in the world-from remote desktops and laptops, to servers and
switches, and smartphones and tablets. Bomgar 14.1 introduces many
enhancements and expanded capabilities, making it even easier for
organizations to provide world-class tech support. New features include
an integration with Microsoft (News - Alert) Remote Desktop Protocol (RDP), HTML5 chat
support for desktop and mobile devices, mobile presentation clients,
improved prompts and notifications, plus a number of configuration
enhancements to customize the support experience for customers and
Bomgar's new RDP
integration allows support technicians to initiate an RDP session
through the Bomgar Representative Console from a different network
without opening up the firewall. Natively, RDP has limited centralized
management, auditing, reporting and collaboration capabilities. Bomgar
eliminates these issues by routing RDP sessions through its appliance-based
system, layering the security and management benefits of Bomgar over
each remote desktop connecton.
Bomgar 14.1 also includes the ability to chat with end-users using HTML5
making it easier to integrate chat with a website, knowledgebase or
support portal. The new HTML5 based chat also allows you to easily
extend your chat services to users on mobile devices. Now, support
organizations can offer chat support from a website without requiring
customers to install Flash or download Bomgar's mobile app.
The new version also allows users to join presentations using Bomgar's
mobile client for Android (News - Alert) and iOS, making it easy to attend
presentations from an iPad, iPhone or Android device. During a
presentation, attendees can zoom and pan, chat with the presenter and
other attendees, and toggle or lock the toolbar.
"The new features like RDP integration and streamlined session start
make it even easier to support your customers and clients," said David
Remy, security network specialist with Remy Services, LLC and Bomgar
Early Adopter for 14.1.
Additional features in Bomgar 14.1 include:
Streamlined session start -Using platform-specific browser
technologies, Bomgar support sessions can now be started faster by
reducing the number of steps needed to connect.
License usage reports - License usage reports identify peak
Bomgar usage and alert administrators whenever a rep is unable to log
in due to unavailable licenses.
Enhanced customer prompts - Support reps can customize audible
alerts and visual prompts so they never miss a notification from the
Bomgar Representative Console.
Session Permission Policies - Customize support session
security permissions to fit specific support scenarios, such as the
type of customer or even the specific endpoint.
"Bomgar makes the tech support process a more streamlined and secure
experience for both the support rep and end-user," said Troy Harrison,
VP of product management, Bomgar. "Our enterprise customers need the
ability to provide first-rate, customized support experiences, while
keeping all of their end-users' information secure. We're making this
even easier to do with the new features and improvements in Bomgar 14.1."
For more information, please visit: http://www.bomgar.com/products/whats-new.
Bomgar provides remote support solutions for easily and securely
supporting computing systems and mobile devices. The company's
appliance-based products help organizations improve tech support
efficiency and performance by enabling them to securely support nearly
any device or system, anywhere in the world - including Windows, Mac,
Linux, iOS, Android, BlackBerry (News - Alert) and more. More than 7,500 organizations
across 65 countries have deployed Bomgar to rapidly improve customer
satisfaction while dramatically reducing costs. Bomgar is privately held
with offices in Jackson, Atlanta, Washington D.C., Paris, London and
Singapore. You can find Bomgar on the web at www.bomgar.com,
or on Facebook,
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