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Aspect Software Unveils Zipwire [Health & Beauty Close - Up]
[December 03, 2013]

Aspect Software Unveils Zipwire [Health & Beauty Close - Up]


(Health & Beauty Close - Up Via Acquire Media NewsEdge) Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, has announced a feature-rich, cloud-based contact center solution architected to accelerate operational value and customer service excellence.

Designed to bring ease and simplicity to contact center solution operations, while reducing demand on IT, Zipwire includes features such as unlimited elasticity, provisioning simplicity and 24/7/365 support, the Company noted in a release.

Incredibly easy to deploy and highly scalable, Aspect Software said that Zipwire can meet the demands of enterprise contact centers while also addressing the needs of smaller contact center operations. With Zipwire's simplicity and speed of setup, organizations can be up and running in hours with no setup costs, helping to speed the time-to-value for contact centers by quickly getting agents serving customers.


"With nearly limitless scale, and being deployed through Aspect's market-leading Voxeo cloud infrastructure gives Zipwire clear competitive advantages compared to other solutions in its class," said John Amein, Vice President, Product Management, Aspect. "These features address the primary concerns startups and smaller companies face operating and servicing contact centers by offering unlimited upward and downward scalability, giving them the ability to create a service footprint that puts them on par with larger corporations." The company said that a 30-day, try-and-buy introduction (up to 10 seats) available to select North American customers also provides a no-risk option for companies to experience the solution's simplicity without disruptive downtime or system implementation. Zipwire's full cloud servicing means businesses can easily accommodate virtual and geographically diverse workforces.

"There is a general misconception in the industry that a scaled- down version of a large contact center solution qualifies as a solution for small to mid-sized contact centers. The fact is, small- to-mid sized contact centers have unique needs and often have to work with limited resources within a unique set of business circumstances," said Paul Stockford, Chief Analyst, Saddletree Research. "Aspect's Zipwire recognizes these unique needs, addressing them with a wide ranging feature set, ease of deployment and management, aggressive pricing, and scalability that will make this cloud-based solution attractive to contact centers of all sizes." Zipwire is currently in use in select early customer deployments with a general availability date of January, 2014 in U.S. and Canada, and a global rollout starting in the second quarter, 2014.

More Information: www.zipwire.aspect.com www.aspect.com ((Comments on this story may be sent to health@closeupmedia.com)) (c) 2013 ProQuest Information and Learning Company; All Rights Reserved.

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