Corporate News : SAMSUNG Washers Rank Highest for Customer Satisfaction for Fifth Consecutive Year in 2013 J.D. Power Appliances Study
(M2 PressWIRE Via Acquire Media NewsEdge) RIDGEFIELD PARK, N.J. -- Samsung Electronics America, Inc., America's fastest growing home appliance brand
1 , is proud to announce that it has received the industry-leading washer ranking in J.D. Power's 2013 Laundry Appliance Satisfaction Study, the highest customer satisfaction recognition in the category for the fifth consecutive year. Samsung also is ranked No. 2 for the dryer category.
To arrive at the rankings, J.D. Power surveyed consumers who had purchased appliances in the past 24 months. Satisfaction is measured on a 1,000-point scale and is based on six factors: ease of use; features; performance and reliability; price; styling and appearance; and warranty. According to the study:
- Samsung earned a score of 822 in the washer category (average: 783), ranking highest due to the factors of performance and reliability, ease of use and price.
- In the dryer category, Samsung earned a score of 820 (average: 782), performing well across most areas, including performance and reliability, features and price.
"Our goal is to create premium smart appliances that deliver the right mix of flexibility, performance and design that consumers love and want for their home. Receiving such high rankings in this year's J.D. Power Laundry Appliance Satisfaction Study demonstrates that Samsung understands what families look for in their home appliances," said Kevin Dexter, Senior Vice President of Home Appliance at Samsung Electronics America . "The continued recognition from J.D. Power and the ongoing support from our consumers is an absolute privilege; it pushes us to continue to deliver the technologies and features consumers want and need."
Samsung's 2013 home appliance lineup offers unsurpassed capacity and performance, and surprising functional features that delight consumers, particularly in the laundry space. The new 5.0 cu. ft. High Efficiency Top-Load Washer (WA50F) allows consumers to wash more in a single load than ever before with the industry's largest capacity in its class. AquaJet(TM) Technology provides unrivaled washing performance, and Samsung's innovative Smart Care technology allows consumers to troubleshoot and perform a quick diagnosis of their machine with the use of their smart phone. As a result, consumers can conveniently maintain their washer and reduce time lost waiting for a repair service.
In addition, the Samsung DV457 clothes dryer has been awarded the 2013 ENERGY STAR® Emerging Technology Award for advanced dryers. EPA's ENERGY STAR program is the trusted source for energy-efficient product labeling and consumer education, and the award recognizes products that are at the forefront of energy conservation and climate protection. This marks the first time that a clothes dryer has received the honor. The Samsung DV457 uses up to 36 percent less energy than conventional models -- which can translate to as much as $635 in electricity and 9,000 lbs of CO2 emissions saved over the life of the product. When combined with its matching clothes washer, the WF457, the Smart Grid-ready laundry pair can save up to $3,978 in lifetime energy savings, representing the most energy efficient laundry pair in the industry.
For more information about Samsung Electronics America's home appliances, please visit www.samsung.com/newsroom for press releases, video content and product images. Visit Samsung Home Appliances on Facebook via https://www.facebook.com/SamsungHomeAppliancesUSA .
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com . J.D. Power is a business unit of McGraw-Hill Financial.
About McGraw Hill Financial
McGraw Hill Financial (NYSE: MHFI), a financial intelligence company, is a leader in credit ratings, benchmarks and analytics for the global capital and commodity markets. Iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power, McGraw Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com .
About Samsung Electronics America, Inc.
Headquartered in Ridgefield Park, NJ, Samsung Electronics America, Inc. (SEA), is a recognized innovation leader in consumer electronics design and technology. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA delivers a broad range of digital consumer electronics, IT and home appliance products. Samsung is the market leader for HDTVs in the U.S and America's fastest growing home appliance brand. To discover more of the award-winning products you love with Samsung, please visit www.samsung.com .
About Samsung Electronics Co., Ltd.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions. We employ 236,000 people across 79 countries with annual sales of US$187.8 billion.
1 According to 2012 Traqline data
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