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B2X Launches Global, End-to-End SMARTSERVICE Platform [Global Data Point](Global Data Point Via Acquire Media NewsEdge) B2X Care Solutions, the leading provider of customer care for electronic devices, today announced the launch of its SMARTSERVICE Platform, a global end-to-end customer care solution for manufacturers, insurance providers, mobile network operators and retailers globally. The new platform closes the customer experience loop through the addition of new frontend in-store, phone and automated services to its established backend solutions. B2X is the choice for companies in more than 110 countries worldwide, including Amazon, Assurant, Motorola, HP, Sony and others. Customer services and support can have a huge impact on your brand, and today's fragmented service networks leave most companies with unstable performance that lets customers down. B2X has created the first global, end-to-end services platform for smarter operations and better customer experiences. "As devices become a bigger part of consumers' lives, we have witnessed the growing impact that service and support has on customer experience and long-term perception of consumer electronics brands," said Karim Barkawi, B2X Chief Executive Officer. "B2X supports leading brands with integrated customer care services which combine frontend resolutions close to consumers and industrial repairs in the backend." (c) 2013 Global Data Point. All Rights Reserved. Provided by Syndigate.info an Albawaba.com company [ Back To TMCnet.com's Homepage ] |