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Aspect Software announces integration with Microsoft Lync [Global Data Point](Global Data Point Via Acquire Media NewsEdge) Provider of fully-integrated customer interaction management, Aspect Software has announced that Aspect Unified IP fully integrates with Microsoft Lync Server 2013. Aspect's fully-integrated interaction management and workforce optimisation platform for enterprise contact centres, delivers seamless, informed interactions across every channel and touch point, whether through automated self-service or live agent assistance. The integration of Lync with Unified IP gives consumers the ability to communicate via any channel, enables self-service through instant messaging, enhances collaboration between all contributors to the customer experience, increases agent productivity and effectiveness and reduces IT complexity and costs. (c) 2013 Global Data Point. All Rights Reserved. Provided by Syndigate.info an Albawaba.com company |