[June 18, 2013] MyPhoneClub calls for exceptional customer service with cloud technology Tweet Jun 18, 2013 (M2 PRESSWIRE via COMTEX) -- Mobile communication services provider MyPhoneClub, has deployed cloud-based technology from NewVoiceMedia across its sales and service operation. The company is live on leading contact centre solutions ContactWorld for Service and ContactWorld for Sales and Marketing with Salesforce integration, to enhance customer service and enable flexible working for staff while reducing costs. MyPhoneClub was founded in 2009 and previously operated from a serviced office where staff experienced high call charges and were unable to access real-time reporting. Since deploying NewVoiceMedias solutions, the business has benefited from full visibility of its entire contact centre operation meaning staff can be easily managed, and customisable, rich reports allow the company to expose where improvement is necessary.* *Furthermore, agents have greater job flexibility as they are able to log-on remotely and work from home when necessary. As the solutions integrate seamlessly with Salesforce, customers now benefit from optimised intelligent call routing, ensuring their calls are connected to the right team member, faster. In addition, personalised IVR messages highlight useful caller information before the call reaches an agent, meaning a more tailored and well informed experience. As a true cloud solution, the technology can also be easily scaled up and down to suit fluctuations in demand. Adam Barnes, IT Manager at MyPhoneClub, comments, With NewVoiceMedias cloud technology, weve been able to cost-effectively increase the efficiency of our contact centre and provide an unrivalled service to our customers. Reports showing call handling rates are now available at the click of a mouse, which means were spending less time on administration while handling calls quicker than ever before. ContactWorld has added real value to our business. Jonathan Gale, CEO of NewVoiceMedia, adds, As ContactWorld is cloud-based and can be deployed quickly, MyPhoneClub has been able to transform its business in record time. Staff can now switch between working from home and the office whenever they choose, without any interruption or inconvenience. Combined with its scalable capabilities, this represents a huge opportunity for MyPhoneClub to grow its business and reduce capital expenditure. But more importantly it can offer customers and prospects excellent service, every time they call. MyPhoneClubs membership proposition turns the mobile market on its head by offering any device with flexible usage in exchange for a fixed cost, one month rolling membership fee. Members are not tied into the usual 24 36 month contracts and are able to upgrade, downgrade, change device, change carrier, or even cancel their membership providing complete flexibility. Membership also includes a range of relevant business and lifestyle benefits tailored to the individuals preferences or needs. For further details about MyPhoneClub, visit www.myphoneclub.com, or for more information about NewVoiceMedia, please visit www.newvoicemedia.com. About NewVoiceMedia NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Customer service is the lifeblood of any organisation and NewVoiceMedias ContactWorld for Sales & Marketing and ContactWorld for Service make every customer interaction a great experience. Service availability and security are critical attributes of the cloud. At NewVoiceMedia we guarantee 99.999% service availability, and transparently back that up with our Trust Site (http://www.newvoicemedia.com/trust), which offers real-time data on how our services are performing. Established more than 10 years and now serving over 8,000 agents, NewVoiceMedia has 200+ customers in 30 countries with over 300 call centres on 5 continents covering most industry sectors. Customers include PhotoBox, Topcon, DPD, Royal Mail, Lumesse, QlikTech, Denplan, Cunningham Lyndsey, SHL Group and Parcelforce. For further information, please visit www.newvoicemedia.com NewVoiceMedia PR contact Nicola Brookes NewVoiceMedia Tel: 07500 006 458 Email: [email protected] ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.com on the world wide web. Inquiries to [email protected]. [ Back To TMCnet.com's Homepage ]