[June 14, 2013] Avtex Wins Interactive Intelligence 2013 Vision Award Tweet Jun 14, 2013 (Close-Up Media via COMTEX) -- Avtex, a national provider of customer experience technologies and services, has received the Interactive Intelligence 2013 Vision Award. According to a release, Interactive Intelligence, a provider of unified IP business communications software and services, created its Vision Award to honor the reseller that has shown the most innovative application and forward-thinking use of its all-in-one IP communications software suite. Avtex received the award for its integration of the Interactive Intelligence Customer Interaction Center software suite with the Microsoft Dynamics CRM system to enhance concierge services from MyAssist, a Noel Group company. MyAssist is a live-agent personal assistance and concierge solution that provides 24/7 access to experts in travel and reservation services, online research, emergency services and medical assistance. "Avtex has truly shown its visionary capabilities with this integrated solution by going above and beyond the customer's initial requirements," said Interactive Intelligence VP of sales Paul Weber. "This award underscores the unique value Avtex delivers by offering the right technology and expertise to optimize customer experiences. As the Noel Group project shows, these unique capabilities are having a significant and positive impact on real-life businesses." "When we started talking to vendors about enhancing our CRM system, Avtex said, 'not only can we make your CRM goals a reality, we will integrate your call center functions and make it all work together from a single, scalable system,'" said Noel Group's marketing director Brad Rutta. "This was huge for us, because it meant we could get everything done through a single vendor. Today, we are working from a far faster system that enables us to deliver exceptional service through our contact center. We have taken the personal assistance and concierge service to a whole new level of speed and personalization." Avtex provides professional services and strategic consulting. ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]