TMCnet News
More Than 150 Organizations Use Five9 via the Salesforce Platform to Accelerate Customer Company TransformationSAN RAMON, Calif. --(Business Wire)-- Five9, a leading provider of cloud contact center software, today announced that more than 150 organizations including Abundant Energy, American Support, Citrix, and Expert Planet have deployed Five9 (News - Alert) to create an integrated cloud CRM and contact center environment. Leveraging the power of the Salesforce Platform, the world's leading cloud platform for social and mobile business apps, Five9 increases agent productivity by:
Comments on the News
"Previously on premise cloud contact center technology and CRM required
a systems integrator and months of effort to provide basic capabilities.
Today, Five9 provides cloud contact center software that is easily
integrated with leading CRM solutions, like Salesforce, so that
companies can take advantage of the benefits of the cloud, without
lengthy implementations cycles and heavy capital investment."
"Companies around the world are looking to transform into customer
companies. And partners such as Five9 are leveraging the power of the
Salesforce Platform to help over 150 businesses connect with their
customers, partners and employees in entirely new ways."
"We chose Five9 to help automate our cloud contact center capabilities
based on cost efficiency, functionality and scalability as well as the
Salesforce integration. We are able to easily scale up or down without
major contract changes or issues, giving us extreme flexibility in our
sales market. The Salesforce integration
keeps all of our data available to us at any time we need it.That said,
we went from a hand dialing outbound call center to an automated cloud
contact center within 30 days and our agents were producing nearly
double the amount of appointments daily. Our agents have gone from a lot
of dead air time dialing, to being connected to prospects nearly 60
percent of their workday. I strongly recommend this integrated solution
for new and growing contact centers."
"Five9 enables American Support to successfully manage leads in
Salesforce, while using the power of Five9's cloud contact center
solutions to run impactful large scale outbound dialing campaigns. The
data captured in these campaigns is completely in synch and the fully
integrated solutions help us automate workflow for quality assurance and
effective post sales activities. We also have accurate visual
representation of contact center data for internal staff, clients, and
supervisors to review straight from Salesforce. Not to mention we can
access the solution and insight from any mobile device, allowing
supervisors to provide near real-time coaching to ensure positive
customer experiences and increase agent's productivity."
"With Five9 and Salesforce's deep integration, the Citrix sales team has
one, unified view. You just click on the phone number, it dials, and
auto-creates the activity in Salesforce. Everything is associated. You
are able to do your sales report from Salesforce, see how many calls are
going on, see what is in queue, and how many are going out. It is easy
and they are not jumping between different products. When you look at on
premise solutions and want the same functionality, you are buying an
additional component and configuring it."
"Five9 offered a robust pre-packaged integration to Salesforce and Web
Services APIs that helped us to more rapidly respond to evolving
customer requirements than we would be able to achieve through custom
coding. The drag-and-drop nature of these tools resulted in significant
cost savings and less of a demand on our technology team." Learn More Five9 is participating in the upcoming Salesforce Customer Company Tour events in New York and Toronto. Please attend these one day events featuring impactful keynotes, breakout sessions, live demos, and networking opportunities to learn more about the Five9 and salesforce.com integrated cloud contact center solutions. About the Salesforce Platform and the AppExchange The Salesforce Platform is the world's most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 3 million custom apps built by customers and more than 1,800 apps developed by partners in its ecosystem. Apps built on the Salesforce Platform can be easily distributed and marketed through Salesforce.com's (News - Alert) AppExchange. Salesforce, AppExchange and others are trademarks of salesforce.com, inc. About Five9 Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
|
