[June 04, 2013] ResponseTek Chooses Nadel Phelan to Promote Customer Experience Management Solution Tweet Jun 04, 2013 (Close-Up Media via COMTEX) -- ResponseTek, a company focusing on enterprise Customer Experience Management (CEM) software solutions, announced its selection of Nadel Phelan, as its public relations firm of record. ResponseTek chose Nadel Phelan for its public relations offering and experience in customer management and workflow processes. Key facts, as described by the Company, include: -Informa Telecoms & Media has identified Customer Experience Management (CEM) as one of the top ten trends for 2013 for the telecoms and media sectors. -According to a recent ABI research report, CEM for mobile is a billion dollar market opportunity in 2013. -ResponseTek's CEM suite, the Listening Platform, helps its clients focus on improving customer experience by integrating the voice of the customer into their business operations. -ResponseTek's Listening Platform enables real-time reporting and analytics, multi-channel data collection and integrated workflow processes that are necessary to drive continuous improvements in customer experience. Syed Hasan, president and CEO, ResponseTek, said, "Nadel Phelan's strategic insights and expertise in our target markets made them our top choice to drive media and analyst awareness of our comprehensive CEM platform. We are looking forward to partnering with the Nadel Phelan team to accelerate the visibility of our offering with customers, partners, media and analyst communities." Paula Phelan, CEO, Nadel Phelan, said, "In today's business environment, the ability to understand customer requirements and satisfaction in real time has become vitally important. Our partnership with ResponseTek will help to establish a new standard in CEM." More information: www.nadelphelan.com www.responsetek.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]