[May 29, 2013]

Infonetics: Tough Times for Enterprise Telephony Market, Down 10% from Year-Ago 1st Quarter

Market research firm Infonetics Research released vendor market share and forecasts from its 1^st quarter 2013 (1Q13) Enterprise Unified Communications and Voice Equipment report.

ANALYST NOTE

"In the first quarter of 2013, enterprise PBX spending dropped to its lowest point since mid-2009," notes Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. "The big squeeze is coming from hyper-competitive price pressure all over, with average revenue per line down across the board. But conservative spending by businesses is exacerbating the problem in some regions, while demand is actually flat-to-up in North America and Asia, reflecting uneven economic recoveries."

Myers adds: "Meanwhile, demand for unified communications is increasing in all regions as businesses seek tools to help them boost employee productivity and flexibility."

1Q13 ENTERPRISE TELEPHONY MARKET HIGHLIGHTS

• The global enterprise PBX market (TDM, hybrid, and pure PBXs) totaled $1.8 billion in 1Q13, down 9% from the previous quarter, and down 10% from the year-ago 1^st quarter
• Sequentially, Asia Pacific was the lone bright spot, with PBX revenue up 7% in 1Q13 (typically a strong quarter for Asia)
• At the other end of the spectrum, licenses for unified communications (UC) are up both quarter-over-quarter and year-over-year, and revenue is up 21% from the year-ago 1st quarter
• The top vendors - Cisco, Avaya, NEC (News - Alert) and Siemens in 1Q13 - remain in a battle to gain customers and hold on to existing ones as enterprises migrate to IP and UC solutions
• LG Ericsson, Mitel, NEC, and ShoreTel (News - Alert) all notched year-over-year revenue gains in 1Q13
• Microsoft continues to post gains in the PBX market, leveraging its strength in unified communications

REPORT SYNOPSIS

Infonetics' quarterly enterprise telephony report provides global and regional market size, vendor market share, analysis, forecasts through 2017, and analysis for TDM PBX and KTS systems, hybrid and pure IP PBXs, IP PBXs by system size, VoIP gateways, unified communications, IP deskphones and softphones. Tracked: Aastra, Alcatel-Lucent, Avaya, Cisco, HP (3Com (News - Alert)), LG Ericsson, Microsoft, Mitel, NEC, Polycom, Samsung, ShoreTel, Siemens, Sonus, Toshiba, and others. To buy the report, contact Infonetics: http://www.infonetics.com/contact.asp.

INFONETICS WEBINARS

Visit https://www.infonetics.com/infonetics-events to register for upcoming webinars, view recent webinars on demand, or learn about sponsoring a webinar.

• Leveraging Next-Gen Policy Management Solutions (June 11: Learn more / register)
• Unified Communications in the Cloud (Sponsorships available)
• Deploying Enterprise SBCs to Facilitate SIP Trunking (Sponsorships available)
• The Future of Telepresence (News - Alert) (Sponsorships available)

RELATED RESEARCH

• Latest Infonetics Enterprise Voice, Video, and UC research brief: http://bit.ly/172Gvfr
• Comcast, Verizon, 8x8, XO top in business VoIP; IP connectivity becoming commodity
• VoIP services market getting boost from cloud telephony, hosted UC, SIP trunking
• SIP trunking gaining favor as businesses seek more reliable, less costly comms services
• PBX revenue falls despite demand; Unified communications vendor battle looming

UPCOMING ENTERPRISE FORECASTS, SURVEYS AND SCORECARDS

Download Infonetics' market research brochure, publication calendar, events brochure, report highlights, tables of contents, and more at http://www.infonetics.com/login.

• EMEA Business VoIP Service Leadership Scorecard
• Enterprise Session Border Controllers (SBCs) - 1Q13 Edition
• Enterprise Telepresence and Video Conferencing Equipment - 1Q13 Edition
• UC Strategies and Vendor Leadership: North America Enterprise Survey

TO BUY REPORTS, CONTACT:

N. America (West), Asia, Latin America: Larry Howard, [email protected], +1 408-583-3335

N. America (East), Texas, Midwest: Scott Coyne, [email protected], +1 408-583-3395

Europe, Middle East, Africa: George Stojsavljevic, [email protected], +44 755-488-1623

Japan, South Korea, China, Taiwan: http://www.infonetics.com/contact.asp

ABOUT INFONETICS

Infonetics Research (News - Alert) (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete effectively. View Infonetics' About Us slides at http://bit.ly/QUrbrV.

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