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Sutherland Global Services to Present New Business Models At CONNECTIONS™: The Premier Connected Home Conference & ShowcaseDALLAS --(Business Wire)-- Sutherland Global Services (News - Alert) (Sutherland) announced today that Joe Buggy, Senior Vice President, Customer Lifecycle Management Practice will be participating as a speaker at the upcoming CONNECTIONS™ Conference, co-located at CTIA, May 20-May 23 in Las Vegas. Mr. Buggy will participate in the session "Extending the Customer Relationship through Tech Support" on Wednesday, May 22 at 11:15 am. The interactive panel session, moderated by Patrice Samuels, Research Analyst, Parks Associates (News - Alert) examines consumer support interests and needs. Speakers will discuss how the expansion of tech support business models creates opportunities for service providers, CE manufacturers, and retailers to build long term relationships with consumers.
"I am thrilled to continue Sutherland's active participation with CONNECTIONS and exchange ideas on how global service providers can leverage cutting-edge technologies to help companies improve customer support across the entire lifecycle. Sutherland is the market leader in deploying complete ownership models for in-scope warranty support and out-of-scope premium support and we view the convergence of products and services in the connected home a tremendous opportunity to create integrated and efficient business models that more effectively support consumers. I look forward to an insightful industry panel discussion," stated Joe Buggy, SVP Customer Lifecycle Management at Sutherland. CONNECTIONS™, hosted by research firm Parks Associates, focuses on emerging technologies, monetization strategies, and content distribution for connected CE and connected home services. The executive conference includes keynotes from AT&T (News - Alert), Starz, and Samsung and sessions featuring executives focused on emerging technologies, products, and services for the connected home and mobile industry. CONNECTIONS™ also features the Connected Home Pavilion on the CTIA (News - Alert) show floor, with demos from solution providers for the digital home. "CONNECTIONS™ will address new monetization strategies for broadband, entertainment, and cloud services as well as the adoption and usage of connected CE platforms," said Stuart Sikes, President, Parks Associates. "The speakers will present unparalleled insight and new ideas, business models, and technology innovations for the many aspects of the connected home. We look forward to hosting this invaluable event." Sutherland is also a continuing sponsor of CONNECTIONS and will be featured in the Connected Home Pavilion, an area within the CTIA 2013 Exhibit Hall featuring new products and services for the connected consumer. For information about CONNECTIONS™, visit www.connectionsus.com. About Sutherland Global Services Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has 40+ operations centers in the Philippines, China, India, the United Arab Emirates, Egypt, Bulgaria, the United Kingdom, Canada, the United States, Mexico, Malaysia, Jamaica, and Colombia. For more information, visit www.sutherlandglobal.com. About CONNECTIONS™ The 17th annual CONNECTIONS™: The Premier Connected Home Conference will be co-located with CTIA 2013 on May 20-23, 2013, at the Venetian in Las Vegas, Nevada. Hosted by international research firm Parks Associates, CONNECTIONS™ focuses on innovative technology and business solutions for the connected consumer. The event features consumer research and market strategies to monetize digital content, mobile applications and services, value-added services, connected consumer electronics, and home systems. CONNECTIONS™ also features the Connected Home Pavilion, an area on the CTIA 2013 exhibit floor where attendees can preview demos from technology solutions providers for the digital home. For more information, contact [email protected], call 972-490-1113, visit www.connectionsconference.com. Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20130521005080/en/ |
