[May 21, 2013] Broadview Networks Gets PeopleMetrics' Customer Experience Transformation Award Tweet May 21, 2013 (Close-Up Media via COMTEX) -- Broadview Networks, a provider of cloud-based business communication services, has received PeopleMetrics' Customer Experience Transformation Award for its outstanding performance in reaching new highs for customer satisfaction and engagement ratings. According to a release, the award was presented at its King of Prussia, Pa., offices on May 15 by PeopleMetrics, an independent market research company that measures business performance through customer feedback. In 2010, PeopleMetrics began measuring Broadview's satisfaction levels across all customer-facing departments, including customer service, billing inquiry, service delivery, enterprise, repair and sales. In the fourth quarter of 2012 and continuing into the first quarter of 2013, Broadview exceeded the business-to-business industry benchmark, which is based on the independent research conducted by PeopleMetrics. Broadview has also reached the highest customer satisfaction and engagement ratings in its history, increased customer retention to the highest levels in its history and reduced problem occurrences by 50 percent. A large contributing factor to these record high ratings are the thousands of customers surveyed that recognized Broadview employees for providing "above and beyond the call of duty" customer service. "Broadview is a worthy example for any company when it comes to the customer experience," said Sean McDade, PeopleMetrics' CEO. "They have consistently taken action to close the loop on individual-level customer feedback. Their results are evidence of their commitment to the customer experience transformation." "Customer satisfaction is our number one goal. It is good for our customers and good for our business," said Brian Crotty, Broadview's Chief Operating Officer. "Satisfied customers are more likely to be loyal customers, and loyal customers are more likely to be engaged customers. Improving our satisfaction levels has resulted in improved customer retention since 2010 as we continue to work as partners with our customers to help them improve their own business operations by using our services. Broadview's achievements in exceeding industry benchmarks for customer engagement are due to the hard work and dedication of every team member from every department. We will continue to put the customer experience at the forefront of our priorities." Broadview Networks is a network-based business communications provider serving customers with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed and professional services. More information: www.broadviewnet.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]