[May 20, 2013]

LiveOps Named AlwaysOn OnDemand Top 100 Winner

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, made the AlwaysOn OnDemand Top 100 Private Companies list for the third year in a row. OnDemand Top 100 represents a list of vigorous emerging and mature companies that are going beyond creating new business opportunities and disrupting the entire computing paradigm. Winners were selected based on innovation, market potential, commercialization, stakeholder value and media buzz.

"This year's OnDemand Top 100 winners represent the companies that are not only providing the space to develop daring, indispensable applications for a growing and increasingly mobile universe, they're making sure that everyone has their information, data, media and apps whenever and wherever they happen to be," said Tony Perkins, founder and editor of AlwaysOn. "The innovations these companies are developing go beyond consumer and business enterprise-it's the future, in the palm of your hand, on your desktop, in your car. The on-demand paradigm is computing, and the Global Silicon Valley has never been more ready to take on its challenge."

This year's OnDemand Top 100 launches at a time when the world is experiencing a shift in the way it relates to technology, information and media. Only a few years ago, te cloud was considered a marketing buzzword. With the announcement of this year's OnDemand Top 100, it is clear that the cloud is no longer a buzzword. Cloud infrastructure is expanding into and enhancing every sector of the technology world. The OnDemand Top 100 highlights those companies that are taking advantage of an increasingly stable and reliable cloud infrastructure to develop, maintain and deploy a continuous stream of disruptive technology.

"It has been a remarkable experience to see how far cloud computing technology has come in the past few years," said Marty Beard, president and CEO, LiveOps (News - Alert). "At LiveOps, we strive to transform how brands, agents and customers interact via the cloud, and it is an honor to be recognized for our passion for innovation by AlwaysOn for the third year in a row. We pride ourselves on setting the trend rather than following it. This approach proves that the cloud contact center is not just a passing fad but the future of customer service, as well as the future of how brands and consumers interact via voice, chat, email, social or mobile channels."

Underscoring LiveOps' advancements in the cloud contact center industry is the recently announced LiveOps Engage, the industry's first single, integrated, multichannel desktop, built with both the agent and the customer in mind. LiveOps Engage simplifies the user experience to increase agent productivity and improve customer experience across all channels on a single screen, including phone, email, live chat, SMS, Twitter and Facebook (News - Alert). This latest addition to LiveOps' solutions enables agents to respond to customers on any channel of their choice and pivot seamlessly from one to another as needed to improve the customer experience. Regardless of channel, the message and phone panels in LiveOps Engage are integrated within a single window, making it easy to use and faster to respond without having to switch applications. LiveOps Engage creates the potential for agent productivity gains, higher agent and customer satisfaction, efficiencies and cost savings.

The AlwaysOn OnDemand Top 100 Private Companies will be recognized at 6 p.m. PT tonight at the OnDemand 2013 awards reception in Palo Alto (News - Alert), Calif.

About LiveOps

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec (News - Alert), Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.

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