[May 17, 2013] ClickSoftware Launches New Offering for Communications Service Providers Tweet May 17, 2013 (Close-Up Media via COMTEX) -- ClickSoftware Technologies Ltd., a provider of automated mobile workforce management and optimization solutions for the service industry, announced the immediate availability of a new enterprise mobility offering for Communications Service Providers (CSPs). According to a release, bringing together over 20 years of service and communications industry expertise, with solutions in use by hundreds of thousands of field resources in the communications industry, the ClickSoftware offering enables fixed, mobile, cable and satellite service providers to drive remarkable experiences for consumer and business subscribers, reduce business process costs, and increase service revenue. The CSP offering is based on the same technology that saw ClickSoftware recognized as a leader in Gartner's Magic Quadrant for Field Service Management 2012. Hannan Carmeli, President and COO of ClickSoftware, describes the process, "We identified the common needs and practices of our large community of service providers to use as a model. Pre-packaging of our solution combined with several new mobile apps for field collaboration, remote activation and safety compliance will rapidly drive unique value to our Communications clients." The company noted the benefits to Communications Service Providers: -Visibility, alignment and optimization of the entire service fulfillment and assurance lifecycle The Communications offering is packaged according to TM Forum's Application Framework (TAM) to enable aligned and optimized decisions across the domains and vertical process of the industry standard Frameworx. -Business agility from a single solution for all work types and resources, and service partners The Communications offering optimizes workers' shifts and tasks, and supports individuals or techs working as part of a team, even with equipment. The single application automates dispatch of work between geographic and work type silos as needed, for any size enterprise. -Increased field and operations productivity delivered by innovative enterprise mobility Enterprise mobility integrated with customer, resource and supplier management delivers real-time visibility between the back office and field, while apps for field collaboration, compliance and remote activation ensure every moment in the field is focused and productive. As clients want to bring more to the field, ClickAppStore apps can further increase field capabilities. The ClickSoftware offering for CSPs enables improved customer service while improving field and back office productivity because it extends the capabilities of previously centralized activities like "remote" activation to where they occur, in the field. In parallel, it brings the field into the hands of Communications executives with dashboards for performance and customer service KPIs. For CSP customers, ClickSoftware reported that its offering means more accurate appointment times, fewer cancellations or revisits and improved speed to resolve issues with their service or network downtime. Communications Service Providers can also enable features which allow their subscribers to self-serve - from booking their own appointments to getting real time alerts on progress of service calls and providing quality feedback - driving the remarkable customer experience critical to competition today. "ClickSoftware products have transformed hundreds of leading global service organizations, providing them the most powerful mobility and workforce optimization solutions," added Hannan Carmeli. "We are the market leader for the Communications Service Providers, and through aggressive development in areas such as new mobility apps, taking advantage of Big Data and context aware computing, we plan to continue and keep our clients and their customers ahead of the pack." More Information: clicksoftware.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]