[May 14, 2013] TOA Technologies Showcasing Mobile Workforce Management Solutions at TM Forum Tweet May 14, 2013 (Close-Up Media via COMTEX) -- At TM Forum Management World 2013, the annual telecoms summit, global telecommunications leaders are gathering to discuss the opportunities presented by "the digital storm" - opportunities like expanding market share, delivering a great customer experience and improving operational effectiveness. According to a release, long-time TM Forum partner and global field service management solution provider, TOA Technologies is at the event, through May 16 at the Acropolis, Nice, France. The company is demonstrating how telecoms are taking advantage of these opportunities by optimizing their field workforces with the latest technology. The mobile workforce management solution provider is sharing how collaborative, mobile and predictive analytics technology, powered by the cloud, can help telecoms transform their field service operations, while ensuring the technology will continue to grow and change with their businesses in the future. Virgin Media is partnering with TOA Technologies to present a session titled "How To: Empower and motivate employees to deliver a customer experience." Maurice Daw, Executive Director of Virgin Media, will speak on May 16 at 9:30 a.m. in Hermes Auditorium, level 2. TOA will also participate in four TM Forum Catalysts: Defining the Digital Health Value Chain, Connecting the Smart Grid to the Digital World, Sharing Threat Intelligence to Mitigate Cyber Attacks and Enabling Cloud Mobility and Workplace as a Service. TOA Technologies said it has global experience partnering with companies in the telecommunications industry to help them better manage field service operations. Worldwide, TOA's telecoms community extends from Telefonica, with operations in 24 countries across Latin America and Europe, to North America where TOA recently announced four new telecommunications partnerships. ETAdirect, TOA Technologies' field service management solution, leverages time-based performance pattern recognition and predictive analytics to personalize the workday for each mobile employee. For service organizations of all sizes, this ensures that the right mobile employee arrives at the right appointment with the right information on time, every time. With over 900 member companies, TM Forum is a global trade association focused on bringing together the digital ecosystem, including communication service providers, digital service providers and enterprises, with the goal of enabling an open digital world. More information: TOA Technologies is a provider of field service and mobile workforce management software solutions. ETAdirect, TOA's patented platform, uses patented time-based pattern recognition and predictive analytics to provide the most accurate field service optimization application on the market. Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecommunications, utilities, insurance, home services and retail industries. More information: www.toatech.com www.tmforum.org ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]