[May 07, 2013] Five9 Holds CRMXchange Cloud Contact Center Webinar Tweet May 07, 2013 (Close-Up Media via COMTEX) -- Five9 is hosting a cloud contact center CRMXchange webinar, "Best Practices for Blending Inbound and Outbound Transactions in the Era of Social Media." Contact center industry expert Donna Fluss, founder and president of DMG Consulting, will be presenting May 7th at 1 p.m. ET. In a release, the company noted event details: Who: Donna Fluss, founder and president, DMG Consulting Mayur Anadkat, director product marketing, Five9 What: CRMXchange webinar, "Best Practices for Blending Inbound and Outbound Transactions in the Era of Social Media." Critical to the success of any cloud contact center is the ability to balance agent productivity and customer satisfaction. Finding the optimal blend of staff, inbound and outbound interactions, and multi-channel capabilities requires a strong plan, best practices and the right technology. Join this webinar to learn from industry expert Donna Fluss, president of DMG Consulting, the best practices to expand service options and channels, while vastly improving cloud contact center cost dynamics. When: Tuesday, May 7th, at 1 - 2 p.m. ET Where: Five9 is a provider of cloud contact center software. More Information: http://www.five9.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]