[May 03, 2013] OBT Anywhere deploys AltiGen's MaxACD contact center for Lync solution Tweet May 03, 2013 (Datamonitor via COMTEX) -- AltiGen Communications, Inc., a provider of voice-over internet protocol business phone systems and unified communications solutions, has announced that OBT Anywhere, a provider of Hosted Lync services, has deployed the company's MaxACD contact center for Lync solution to deliver a hosted cloud-based call center service. According to AltiGen, OBT Anywhere will now be able to provide organizations with a complete communications service that meets the needs of contact centers across North America, Asia and Australia. The combination of a Lync unified communications solution deployed with the AltiGen MaxACD solution in a hosted environment, enables contact centers to deploy a turnkey solution with minimal capital investment, said AltiGen. In addition, organizations can reportedly take advantage of unified communications including fully integrated enterprise voice and videoconferencing, instant messaging, presence, visual voicemail, email and collaboration. These features all integrate with MaxACD's advanced call center features such as skill-based routing, multi-level Auto Attendant, Call Recording, Monitoring and Reporting. "We look forward to working closely with AltiGen and enabling businesses to reap the benefits of running native Lync Voice with AltiGen for both the multi-tenant and virtually dedicated environment," says Shane Muller, Founder and CEO, OBT Anywhere. "Moving forward, organizations will now be able to integrate all Lync native endpoints and devices and incorporating Lync Mobility and Lync Conferencing with video as well as Exchange Unified Messaging, and all with multi-regional capability." AltiGen Communications delivers a hosted software-as-a-service (SaaS)-based contact center solution for Microsoft Lync, making it ideal for hosted Lync service provision. MaxACD's flexible SaaS licensing model allows OBT Anywhere to offer a cost-effective monthly subscription-based contact center service to drive incremental service revenue. "MaxACD seamlessly integrates with OBT Anywhere's hosted Lync platform to offer a unique differentiated service offering," said David Tang, vice president of Cloud Communication Solutions, AltiGen Communications. "We are excited to partner with OBT who has the depth of technical expertise and years of experience in the cloud to open up avenues to deliver MaxACD to organizations into new regions as well as multiple regions." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]