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Entanet raises rapid response bar for resellers(M2 PressWIRE Via Acquire Media NewsEdge) Partner-focused wholesale broadband provider, Entanet, is cranking up competition in the channel on service, striving to answer calls to its support line within 30 seconds. While Entanets UK-based technical team provides 24/7 support for all of its services, its provisioning specialists co-ordinate the implementation of services and handle enquiries, and its experienced systems engineers monitor and maintain the companys national network and undertake bespoke installations on behalf of resellers. Stephen Barclay, Head of Sales at Entanet, said: When you need assistance its good to know you can get through to someone quickly who will take ownership of your enquiry or problem and stick with it to the end. Continuous investment in our service team means we strive to keep customers from hanging around, typically answering calls within 30 seconds. Our teams are committed to delivering service quality and making it easier for partners to work with Entanet. Recent feedback from partners indicates they understand the value of this high level of service to the business. One said: Its important to me to have a quality service and thats what Im getting at Entanet. Its what I call the John Lewis service. This is more important than low prices. The quality of support makes my business look good and I value that a lot. Another added: If something goes wrong, or we or a customer has a query, Entanets response is always fast, efficient and comprehensive even in situations when, as will often be the case, its not their fault in any way. Stephen Barclay concluded: While we cant guarantee that well be able to fix every issue that arises right away, we can assure our partners that they will always get our best attention and that we will act promptly and keep them informed. Our job is to keep our partners happy and to make sure that they can keep their customers happy. We believe that the support we provide is amongst the very best offered in the industry and we will continue to invest and build on that service, raising the standard further. About Entanet Entanet is a leading wholesale voice and data communications provider and operates via a network of wholesale and resale channel partners. Entanet was founded in 1996 by Taiwanese Comms Business channel entrepreneur of the year winner Jason Tsai as part of Entagroup, a leading IT distribution and IP communications group also comprising Enta Technologies and Entamedia. The company employs over 80 staff across a variety of teams, from sales and marketing, programming, systems and network engineers, technical support and customer service operatives through to accounts and personnel. The company is located within a strikingly impressive and authentic Chinese pagoda in Telford, Shropshire, reflecting the companys Taiwanese heritage. As a wholesale provider Entanet offers an extensive portfolio of services including wholesale and packaged broadband, leased lines and Ethernet, IP VPNs, hosting and colocation, VoIP and traditional telecoms. It is also a member of ISPA. The company operates its own fully resilient national next generation network from Glasgow to London, with further connectivity into Amsterdam and Frankfurt and covers all of the key aggregation points that form BTs 21st century network (21CN), providing up to 10Gbps capacity. Entanet maintains over 900 peering relationships throughout Europe and manages three state of the art data centres at its Telford HQ. Entanets high quality services and channel commitment have been regularly acknowledged with nominations in several leading awards programmes including the ISPAs, ITSPAs, CRN Channel Awards, PCR Awards, Comms Business Awards and Comms National Awards. Most recently, Entanets founder Jason Tsai was chosen as Channel Entrepreneur of the Year in the 2010 Comms Business Awards while the company was awarded the title of Best Internet Telephony in the 2011 ISPA awards. Entanets substantial levels of organic growth have also been regularly recognised by the Sunday Times Tech Track 100, Deloitte Technology Fast 500 EMEA, TechMedia Invest Top 100 and Real Business Hot 100. For more information contact: Darren Farnden, Head of Marketing Entanet International Ltd Tel: 0333 101 0000 Email: [email protected] Neville Street Stella Six PR T: +44 (0) 1743 246917 Skype: neville.street Twitter: @stellasixPR F: +44 (0) 1743 291816 M: + 44 (0) 7967 717259 E: [email protected] www.stellasix.com ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.com on the world wide web. Inquiries to [email protected])). (c) 2013 M2 COMMUNICATIONS |