[May 01, 2013] Fonality Reports U.S. Patents Tweet May 01, 2013 (Close-Up Media via COMTEX) -- Fonality, a provider of business phone systems and contact center solutions, announced that it has been awarded two additional patents by the U.S. Patent and Trademark Office. In a release, the Company noted one is for universal queuing for inbound communications; the other is for a system for distributed communication control. The two patents are the second and third assigned to Fonality, which is the assignee in nine additional applications before the Patent Office. "Fonality is about innovation, and there is no more definitive recognition of innovation than a patent from the U.S. Patent and Trademark Office," said David Scult, CEO of Fonality. "We're pleased by the awarding of these two new patents and await action on the nine remaining applications assigned to Fonality that remain on file with the Patent Office." "Universal Queuing for Inbound Communications" was issued Patent No. 8379832 on Feb. 19. The invention helps direct inbound communications received by a communication server. It reviews the status of one or more agents over a plurality of communication types to determine the available agents. It reviews profiles to assess the applicability of agents to receive the communication, even whether an agent's profile allows the handling of more than one inbound communication at a time. Based on that information, the system selects an appropriate agent to receive the communication. ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]