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Customers Say New Health Website Is A Great 'Medical Answering Service'
[April 24, 2013]

Customers Say New Health Website Is A Great 'Medical Answering Service'

Florida, Apr 24, 2013 ( via COMTEX) -- As health care professionals know, medical needs don't always arise at convenient times - especially during regular office hours. All too often, emergencies occur in the middle of the night or on holidays or weekends, and being able to reach their physician, dentist, or clinic at those times is important to people. Because of this, Courteous Communications has become the go-to service for round-the-clock medical needs with our 24-hour medical answering services.

The Orlando-based company has been honored with the exclusive ATSI 20011 Award of Excellent and now bestows an A+ rating through the Better Business Bureau.

With the ATSI award, independent judges are contracted by ATSI to evaluate message services over a six-month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80 percent or better in ALL categories, they are presented with the coveted ATSI Award of Excellence.

"We make it our mission to provide the best customer care to our patients, hands-down," said Doris Primicerio, president of A Courteous Communications. "Our bottom line is making sure that people feel safe and healthy wherever they are. And in the past few years, our company has thrived. We hope to continue to help families and simply give them the best care possible." Courteous Care has served the community for nearly 20 years. We have a number of small and large clients, including Pepsi, Coca-Cola, Subway, Walt Disney World, Nordstrom, Frito Lay, Stanley and a number of others.

THE HIGH-TECH BOOM Statistics show that 90 percent of American consumers prefer to resolve their customer service issues using the telephone, according to a recent release by the E-consultancy MultiChannel Customer Experience Report. Nearly 75 percent prefer the face-to-face method and online options take the backburner, as company website or email options account for 67 percent of consumers. Not far behind are the 47 percent who use online chat help, along with 22 percent turning to both text messaging and social media sites.

"In today's high-tech world, people are looking for a way to contact their physician at the click of a button," Primicerio said. "Our company prides itself in bridging that gap between patient and doctor. It's an honor to make that happen." Many customers these days are willing to pay more for the convenience factor. A study by the According to the Forrester's Customer Experience Index, 86 percent of customers are willing to pay more services that provide them that digital convenience - saving them time and piece of mind.

"We strive give customers comfort - at home, at work and in their busy lives - every moment of every day," Primicerio said. "There is nothing better than making people feel safe in times they need it most." # # # Since A Courteous Communications was originally founded in 1994 we have remained on the cutting edge of the call services industry. We were one of the first to train and equip industry-specific operators and then organize them into teams for specialized business services. We were also among the first to offer outsourced front desk clerical services as well for our clients. We also remain positioned on the cutting edge in the industry in terms of the development of high-tech telecommunications systems to better manage traffic and provide better services for our clients. Then for those who it matters to, we've also been setting the new green standard in call the call services industry by continually searching for new ways to lessen our carbon footprint.

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