[April 12, 2013] Alteva upgrades Advanced Call Center solution Tweet Apr 12, 2013 (TELECOMWORLDWIRE via COMTEX) -- Alteva (previously referred to as WVT Communications Group) (NYSE: ALTV), said it has upgraded its Advanced Call Center, a purpose-built, cloud-based solution that offers innovative capabilities, leveraging all of the functionality of the award-winning Alteva platform. The latest Advanced Call Center features include robust call centre reporting, providing Alteva customers with access to comprehensive, real-time and historical data on agent and queue activity, utilization and performance; and web-based client, featuring an easy-to-use interface that allows calls to be handled more efficiently. Alteva, a cloud-based Unified Communications (UC) solutions provider, offers the most reliable network, the most responsive and proactive customer service and the best value to its customers. It delivers cloud-based UC solutions including Voice over IP phone systems and service (VoIP PBX), hosted Microsoft Communication Services, fixed mobile convergence, and advanced voice applications for the desktop. Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]