[April 12, 2013] Nexidia to Present and Sponsor Cable Center Customer Care Committee Tweet Apr 12, 2013 (Close-Up Media via COMTEX) -- Nexidia, a provider of customer interaction analytics solutions for business transformation, and The Cable Center, announced that the company has been invited to become a presenting sponsor of The Cable Center's Customer Care Committee ("C5"). According to release, the C5 is comprised of 25 invited members who represent the top 11 cable operators in North America and Europe. The group meets in person twice a year, providing the industry's senior customer experience management executives a forum to discuss common challenges, best practices, and the latest innovations impacting the customer experience. The company noted that Nexidia's Senior Vice President of Strategic Consulting Services, Ryan Pellet, will be co-presenting to the committee with the Federal Trade Commission's Litigation Support Manager, Chad Papenfuss, at the C5's first meeting of the year. The presentation, entitled "Using Interaction Analytics to Actively Manage Compliance and Business Performance," will highlight how the Federal Trade Commission (FTC) is leveraging Nexidia solutions to monitor and regulate compliance. "As customer expectations and competition continue to rise, the cable industry has also continued to look for innovative practices and technologies to bolster the customer experience," said The Cable Center's Senior Vice President of Academic and Industry Outreach, Jana Henthorn. "The C5 members know that managing the customer experience presents many challenges, in large part due to the large volumes of interaction data that floods in each day. We're looking forward to learning how the FTC and Nexidia have worked together to make sense of this data and discover opportunities for transforming it into tangible business value." The Cable Center is a nonprofit organization serving the cable telecommunications industry More information: www.nexidia.com www.cablecenter.org ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]