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Utel Network empowers its business with AMEYO(ENP Newswire Via Acquire Media NewsEdge) ENP Newswire - 09 April 2013 Release date- 08042013 - Gurgaon - Utel Networks is an Australian company which provides telecommunication solutions. They are Australia's reliable network, creating plans that stay one step in front of their industry competitors. Being a telecom provider, they aim at providing the best services and expanding their operations far and wide. In order to achieve their business goals, they chose AMEYO, a complete CIM solution, as their paramount technology to streamline their business and increase productivity. Matthew Rutter, General Manager, Operations, Utel Networks, speaks, 'We aim to construct our business knowledge which in turn gives our customers, the greatest gain. In order to execute our business goals smoothly and cater to our increasing customers, we were in search of a technology that is scalable and robust and avoids costs of proprietary hardware. We were offered the AMEYO solution by Drishti which we found to be apt for our business. As it was easily implemented, was cost efficient and increased productivity by 30%, it, enabled us to prosper in our business by leaps and bounds.' Sharat Chandra, VP - Business Development (APAC), Drishti-Soft says, 'Utel was in the hunt of a technology that was capable of providing process optimization. They did not wish to invest on a hardware based solution but rather wanted something that is built on an open architecture and avoided cost of proprietary hardware. They found AMEYO, meeting all the requirements, was cost efficient and easily customizable. AMEYO has helped them achieve more flexibility and efficiency which they could not get out of Stratasoft, technology that they were using previously.' With AMEYO, Utel Network has seen a change in their business operations. They were initially using a hardware based system, which did not provide them with flexibility and they were confronted with the problem of agent inefficiency. They were therefore in the hunt of a technology which was flexible, cost efficient and easily customizable. AMEYO also provided them a better service support and elevated productivity. The features of AMEYO such as the Predictive Dialing increased agent efficiency by offering real time call pacing options, and agent call back facility. They were also empowered to record the conversation held between an agent and customer limitlessly with the help of the IVR, while the ACD intelligently routed calls to the suitable available agents thereby diminishing wait time. Customization and garnering reports became easy with the Reporting and Supervisory tool. The feature-rich capabilities of AMEYO, enabled Utel Networks with end to end automation as well as the required flexibility to deliver the best service quality in any business scenario. About Utel Networks: Utel Networks is an Australian company with it's head office based in Melbourne Victoria. They specialise in small to medium size businesses, providing tailored telecommunication solutions that make sense. They use Australia's largest and most reliable network, creating plans that stay one step in front of their industry competitors. Their success in the communications market reflects a comprehensive understanding of the industry gained over many years. Utel Networks understands and supports all their customers with the utmost priority. It is their aim to educate and build on their industry knowledge, which in turn gives their customers, the greatest gain. About AMEYO: AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth.AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI. About Drishti: Drishti offers communications solutions that empower enterprises and contact centers to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. [Editorial queries for this story should be sent to [email protected]] ((Comments on this story may be sent to [email protected])) (c) 2013 Electronic News Publishing - |